SAFA KOKSAL
Stony Brook,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server
Parklife
06.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server
Erdem Hastanesi
08.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Political Science
Stony Brook University
Stony Brook, NY05.2024
Skills
- Food and Beverage Pairings
- Corrective Actions
- Conflict and Complaint Resolution
- Stocking and Replenishing
- Guest Seating
- Menu Item Recommendation
- Adaptable and Flexible
- Patron Experiences
- Daily Specials Memorization
- Order Accuracy and Delivery
- Dining Room Monitoring
- Contamination Prevention
- Front of House Display Creation
- Food Spoilage Prevention
- Food Safety Oversight
- Special Requests and Substitutions
- Warm and Friendly
- Sales Techniques
- Regulatory Compliance
- Item Promotion
- Condiment Refilling
- Order Accuracy
- Identification Requirements
- Dining Area Maintenance
- Seating Assignment Preparation
- Menu Memorization
- Courteous Phone Demeanor
- Performance Improvement
- Table Bussing
- Waiting Tables
- Cool Under Pressure
- Natural Leadership
- Special Dietary Requirements
- Operational Efficiency and Safety
- Cash Handling
- Guest Flow
- Menu Presentation
- White Glove Service
- Billing and Payment Processing
- Bathroom Servicing
- Course Suggestions
- Banquet Coordination
- Communications Protocols
- Guest Satisfaction
- Cocktail Knowledge
- Managing Extras
- Patron Rapport
- Dining Customer Service
- Beverage Preparation
- Covid Symptom Screening
- Dessert Preparation
- Server Improvements
- Specials Promotion
- Sales Expertise
- Server Training
- Plates Presentation
- Ability to Lift 30 Pounds
- To-Go Order Preparation
- Check Payment Processing
- Greeting and Seating Guests
- Food Sales and Promotion
- Forecast Preparation
- Buffet Setup and Takedown
- Utensil Cleaning
- Service Prioritization
- Dish Preparation
- Process Monitoring
- High-Volume Dining
- Glassware Polishing
- Hospitality Service Expertise
- Table Monitoring and Turnover
- Guest Relations Management
- Taking Reservations
- Pos Operation
- Dining Room Cleaning and Upkeep
- Anticipating Guest Needs
- Cash Register Operations
- Bus Tables
- Transactions and Cash Handling
- Ordering Procedures
- Table Setting Arrangements
- Age Verification
- Price Memorization
- Quality Control
- Wine Service
- Table Preparation
- Guest Inquiries
- Customer Service and Rapport
- Dining Crew Workflow Optimization
- Suggestive Selling
- Wine and Liquor Service
- Bill Computation
- Workflow Coordination
- Food Preparation and Safety
GPA
3.6
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Parklife
06.2022 - 08.2022
Server
Erdem Hastanesi
08.2019 - 08.2020
Bachelor of Science - Political Science
Stony Brook University
Similar Profiles
Raphael EhapaRaphael Ehapa
Bartender at ParkLifeBartender at ParkLife
Michael IvesMichael Ives
Bar & Staffing Manager at The Warehouse Project & Parklife FestivalBar & Staffing Manager at The Warehouse Project & Parklife Festival
Eunice BrownEunice Brown
Nursing Assistant at Stony Brook University HospitalNursing Assistant at Stony Brook University Hospital