Safa mahdi
McKinney
Summary
Dynamic professional with a proven track record in customer service and team development at Costco and Dillard's. Skilled in problem resolution and product sales, I enhanced customer satisfaction and loyalty through innovative strategies. Adept at managing financial transactions and fostering strong relationships, I consistently drove revenue growth and improved operational efficiency.
Overview
6
6
years of professional experience
Work History
Apprentice Optician
Costco
07.2025 - Current
- Assisted customers in selecting eyewear based on prescription and style preferences.
- Conducted routine adjustments and repairs on eyewear to ensure optimal fit and comfort.
- Educated clients on proper eyewear care and maintenance to enhance product longevity.
- Ensured a high level of accuracy in patient records through attentive data entry, supporting seamless communication between opticians, optometrists, and insurance providers.
Cosmetics Business Manager
Dillards Department Store
04.2024 - 07.2025
- Trained and mentored team members on product knowledge and customer service techniques.
- Analyzed sales data to identify opportunities for growth and improve performance.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Oversaw visual merchandising standards, enhancing product presentation and customer engagement.
- Boosted sales by implementing innovative marketing strategies and promotional events.
- Implemented loyalty programs for repeat customers, increasing brand loyalty and revenue growth.
Barista Shift Supervisor
Starbucks
05.2020 - 04.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Managed inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Education
Associate of Science - Cardiovascular Ultrasound Sonography
Concorde Career College
Dallas, TX04-2027
Associate of Science - Diagnostic Medical Sonography
Parker University
Dallas, TX03-2024
Skills
- Customer service
- Active listening
- Problem resolution
- Computer proficiency
- Conflict resolution
- Team development
- Financial transactions
- Product sales
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Limited Working
Timeline
Apprentice Optician
Costco
07.2025 - Current
Cosmetics Business Manager
Dillards Department Store
04.2024 - 07.2025
Barista Shift Supervisor
Starbucks
05.2020 - 04.2024
Associate of Science - Cardiovascular Ultrasound Sonography
Concorde Career College
Associate of Science - Diagnostic Medical Sonography
Parker University