SAFA SIDDIQUI
Wylie,TX
Summary
Healthcare professional with over 14 years of experience in healthcare administration, medical billing, and specialty pharmacy operations. Currently serving as an Authorization Specialist and Intake Coordinator with 6 years of specialty pharmacy expertise. Highly skilled in prior authorizations, insurance benefits investigation, and patient intake coordination. Proficient in ICD-10, HCPCS, IG infusion, DME, and Home Health coding terminology. Experienced in managing high-touch accounts with accuracy, compliance, and strong attention to detail. Recognized as a quick learner and an effective communicator with the ability to build trusted relationships with patients, providers, insurers, and internal teams.
Overview
16
16
years of professional experience
Work History
Authorization Specialist/Intake Coordinator
Advanced Infusion Care
04.2020 - Current
- Manage intake for new patients, capturing demographic, insurance, physician, and authorization information.
- Conduct benefits investigations for specialty medications and infusion therapies, providing findings to patients and healthcare teams.
- Submit and track prior authorization requests, collaborating with providers and payers to ensure timely approvals.
- Apply expert knowledge of ICD-10 and HCPCS codes for IG infusion therapies, DME, and Home Health services.
- Support high-touch referral accounts, ensuring superior customer service and adherence to quality standards.
- Train and mentor new staff, contributing to onboarding and workflow consistency.
- Provide feedback to streamline processes and improve operational efficiency.
- Maintain compliance with department standards for productivity, quality, and turnaround.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Nurse Scheduling Coordinator
Kroger Specialty Infusion
10.2018 - 02.2020
- Coordinated infusion nurse schedules for home and office-based patients, ensuring timely visits and optimal provider availability.
- Collaborated with physician offices to balance patient needs and provider schedules.
- Documented patient outcomes and followed up to ensure adherence to medical policies.
- Facilitated cross-departmental communication regarding nursing schedules and patient progress.
- Validated and processed agency invoices, ensuring accurate billing for patient care provided.
Workflow Coordinator
Kroger Specialty Infusion
08.2017 - 09.2019
- Managed and entered patient and prescriber documentation, ensuring accurate referral information.
- Coordinated referral workflows, ensuring smooth transitions from intake to treatment.
- Trained new employees in referral processes to promote efficiency and consistency.
- Maintained accurate patient contact records, ensuring compliance with regulatory standards.
- Acted as a liaison between departments to facilitate communication and enhance service quality.
- Coordinated with clients and vendors to determine project scope and define timelines for completion.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
Office Manager
Ansari Pediatrics
02.2010 - 05.2017
- Led billing and coding operations, ensuring accurate CPT and ICD-10 code assignments and compliance with insurance requirements.
- Assisted in HR processes, including candidate interviews, hiring decisions, and task allocation.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 10 employees with various personalities and from different cultures for physician practice.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Education
Bachelors - Management
Salisbury University
05.2017
Skills
- Medical coding
- Prior authorization processing
- Financial analysis
- Team leadership and motivation
- Office management software
- Conflict resolution abilities
- Medical terminology
- Performance data review
- Decision-making
- Team supervision
- Team leadership
- Budget control
Timeline
Authorization Specialist/Intake Coordinator
Advanced Infusion Care
04.2020 - Current
Nurse Scheduling Coordinator
Kroger Specialty Infusion
10.2018 - 02.2020
Workflow Coordinator
Kroger Specialty Infusion
08.2017 - 09.2019
Office Manager
Ansari Pediatrics
02.2010 - 05.2017
Bachelors - Management
Salisbury University
Personal Information
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