Safa'a Mansi
ACCOUNTANT AN CUSTOMER SERVICE REPRESENTATIVE
Lone Tree,Colorado
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
ACCOUNTANT AND CUSOTMER SERVICE REPRESENTATIVE
NEYOUN CORPORATION
Denver, CO
07.2023 - Current
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms to meet needs of customers.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Handled day-to-day accounting processes to drive financial accuracy.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
LEAD ASSOCIATE/ DATA FLOW GROUP
DATAFLOW GROUP
01.2019 - 05.2023
- Acting as a team leader to my team supervising other team members and helping them achieve their targets. Also, perform verification tasks.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Supported office business development and customer service.
- Initiated timely response to emails, voicemails, and written correspondence.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed and implemented strategies to streamline office operations.
VERIFICATION ASSOCIATE
DATAFLOW GROUP
01.2019 - 12.2020
- Checked the applicant's application and delivered the best accurate verification
- My role also involved contacting multi issuing authorities in the middle East countries.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
BANK TELLER
BANK OF JORDAN
09.2017 - 12.2018
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
Education
B.A IN ENGLISH LANGUAGE AND LITERATURE -
UNIVERISTY OF JORDAN
01.2013 - 12.2017
SECONDARY HIGH SCHOOL - undefined
ASIA HIGH SCHOOL
01.2011 - 12.2014
Skills
Leadership skillsResearch writing skillsWritten and verbal communications skillsCreative writing skills
Filing and data archiving
Business administration
Accounting familiarity
Teambuilding
Critical Thinking
Written Communication
Timeline
ACCOUNTANT AND CUSOTMER SERVICE REPRESENTATIVE
NEYOUN CORPORATION
07.2023 - Current
LEAD ASSOCIATE/ DATA FLOW GROUP
DATAFLOW GROUP
01.2019 - 05.2023
VERIFICATION ASSOCIATE
DATAFLOW GROUP
01.2019 - 12.2020
BANK TELLER
BANK OF JORDAN
09.2017 - 12.2018
B.A IN ENGLISH LANGUAGE AND LITERATURE -
UNIVERISTY OF JORDAN
01.2013 - 12.2017
SECONDARY HIGH SCHOOL - undefined
ASIA HIGH SCHOOL
01.2011 - 12.2014