Safa'a Mansi
ACCOUNTANT AN CUSTOMER SERVICE REPRESENTATIVE
Lone Tree,Colorado
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
ACCOUNTANT AND CUSOTMER SERVICE REPRESENTATIVE
NEYOUN CORPORATION
Denver, CO
07.2023 - Current
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms to meet needs of customers.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Handled day-to-day accounting processes to drive financial accuracy.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
LEAD ASSOCIATE/ DATA FLOW GROUP
DATAFLOW GROUP
01.2019 - 05.2023
- Acting as a team leader to my team supervising other team members and helping them achieve their targets. Also, perform verification tasks.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Supported office business development and customer service.
- Initiated timely response to emails, voicemails, and written correspondence.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed and implemented strategies to streamline office operations.
VERIFICATION ASSOCIATE
DATAFLOW GROUP
01.2019 - 12.2020
- Checked the applicant's application and delivered the best accurate verification
- My role also involved contacting multi issuing authorities in the middle East countries.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
BANK TELLER
BANK OF JORDAN
09.2017 - 12.2018
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
Education
B.A IN ENGLISH LANGUAGE AND LITERATURE -
UNIVERISTY OF JORDAN
01.2013 - 12.2017
SECONDARY HIGH SCHOOL - undefined
ASIA HIGH SCHOOL
01.2011 - 12.2014
Skills
Leadership skillsundefined
Timeline
ACCOUNTANT AND CUSOTMER SERVICE REPRESENTATIVE
NEYOUN CORPORATION
07.2023 - Current
LEAD ASSOCIATE/ DATA FLOW GROUP
DATAFLOW GROUP
01.2019 - 05.2023
VERIFICATION ASSOCIATE
DATAFLOW GROUP
01.2019 - 12.2020
BANK TELLER
BANK OF JORDAN
09.2017 - 12.2018
B.A IN ENGLISH LANGUAGE AND LITERATURE -
UNIVERISTY OF JORDAN
01.2013 - 12.2017
SECONDARY HIGH SCHOOL - undefined
ASIA HIGH SCHOOL
01.2011 - 12.2014
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