Safae Lagssir
Houston
Summary
Results-driven professional seeking to leverage a background in management and sales to transition into a challenging IT role. Passionate about pursuing relevant certifications and showcasing a strong aptitude for technology and problem-solving.
Overview
8
8
years of professional experience
Work History
Techpreneurs Club-GRC Analyst
11.2023 - Current
- Perform comprehensive security audits and risk assessments and present reports to management
- Develop a portfolio of policies and procedures mapped to major frameworks such as ISO27001, NIST CSP, SOC, and PCI DSS
- Onboard incoming interns into robust GRC training and job preparedness program and advise them on tailored learning pathways and specialized electives
- Gather detailed client feedback on cybersecurity training program to inform professors and curriculum development team on recommended changes and improvements based on trends
- Promote security awareness and consciousness among clients.
Customer service Representative
Sephora
12.2021 - 11.2023
- Provide timely and effective technical support to customers via chat, assisting with troubleshooting issues related to Sephora's website, mobile app, or other digital platforms
- Manage customer accounts, including registration, password resets, and account recovery procedures, ensuring data security and confidentiality of customer information
- Guide customers through the use of Sephora's mobile app, demonstrating features, troubleshooting problems, and providing tips for enhancing the user experience
- Investigate and resolve technical issues reported by customers, such as website errors, payment processing issues, or login/authentication problems, escalating complex issues to the appropriate IT teams if necessary.
Manager
Café Paris
06.2016 - 02.2019
- Trained employees and assisted them with proper use of equipment
- Coordinated with vendors and ordered supplies as needed
- Managed day to day operations of the cate
- Maintained updated records of daily, weekly and monthly revenues and expenses
- Ensured that all team members provided customers with efficient, friendly and superior service
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
LES ORANGERS
01.2015
Skills
- NIST Risk Management Framework
- Vendor Risk Management & Self-Assessments
- IT Operations Risk Management & Assessments
- HIPAA Training and Security Assessment in Healthcare Industry
- Payment Card Industry Data Security Standard (PCI DSS) compliance
- Cloud Computing & Cloud Infrastructure Risk Management
- HITRUST CSF training; Governance, Compliance, & Risk (GRC)
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
Techpreneurs Club-GRC Analyst
11.2023 - Current
Customer service Representative
Sephora
12.2021 - 11.2023
Manager
Café Paris
06.2016 - 02.2019
High School Diploma -
LES ORANGERS
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