Summary
Overview
Work History
Education
Skills
Timeline
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Safae Lahrik

Chelsea,MA

Summary

Experienced customer service professional and supervisor with strong skills in dispatch coordination, schedule management, and team training. Proven ability to enforce company policies, manage operational needs efficiently, and enhance customer experiences. Adept at improving service delivery and operational communications.

Overview

7
7
years of professional experience

Work History

Step up Supervisor/ Supervisor

G2 secure estaff
Boston, MA
06.2017 - Current
  • Enforced company policies regarding attendance, punctuality, dress code compliance.
  • Reporting all the discrepancies to the ops manager and account manager.
  • Brief the agents to take there break and follow G2 regulations.
  • Cover the opening lines depends on the operation need.
  • Set up the gates by putting wheelchairs and equipments needed for each inbound and outbound. And make sure to deplane and board the passengers on time.
  • Make sure that the agents start and close the assignments in timely manner.
  • Send the daily recap and answer the emails.

Dispatcher

G2 Secured Staff
Boston, MA
06.2017 - 03.2024
  • Receive and respond to telephone and radio calls from Client representatives and the agents
  • Pull assignments or work orders from computer, as needed
  • Send assignments to the agents in a timely manner
  • coordinate communications to the cabin service agent team and management as well as update the Client and employees
  • Inform the supervisor of all needs and problems in the assigned areas

Passenger Service Agent

swissport
Boston, MA
10.2017 - 01.2018
  • Managed boarding processes and verified passenger documentation for multiple flights daily, ensuring adherence to FAA and airline policies.
  • Provided high-quality customer service, resolving passenger concerns and inquiries, and enhancing overall customer satisfaction.
  • Coordinated with ground staff and crew to ensure timely departures and maintain schedule integrity.
  • Assisted passengers with special needs, ensuring compliance with ADA guidelines and promoting an inclusive travel environment.
  • Implemented a new system for managing seat assignments, reducing passenger wait times during peak travel periods.
  • Trained new gate agents on airline systems and customer service protocols, improving team efficiency and consistency in service delivery.

Education

High School Diploma -

Ibn Zaydoun
Morocco, IN
07.2010

Skills

  • Customer Relations
  • Schedule Management
  • Dispatch Coordination
  • Service Coordination
  • Training New Hires

Timeline

Passenger Service Agent

swissport
10.2017 - 01.2018

Step up Supervisor/ Supervisor

G2 secure estaff
06.2017 - Current

Dispatcher

G2 Secured Staff
06.2017 - 03.2024

High School Diploma -

Ibn Zaydoun

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Safae Lahrik