Safari Laye
La Grange,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Claims Capture Unit
ServiceMaster
Sandy Springs, GA
04.2022 - Current
- Effectively create new leads submitted by our insurance carriers to ensure our leads are being dispatched to the franchises within a timely manner.
- Handle multiple requests from our insurance carrier and franchisees either via email or phone setting up new jobs, verifying claim information, linking or unlinking assignments per their request, and completing reassignments.
- Handling daily and weekly reports for the CCU department to ensure assignments are being dispatched and linked accurately within Xact Analysis, Symbility and Respond 365.
- Handle escalated assignments that have been sent by the Field Operations team, National Account Managers, or Claims Review team and bring these assignments to a resolution.
- Perform in the role as team lead by assisting my team member with training within our department, being available daily to assist with any questions to ensure leads are being created and sent within an efficient manner, and reviewing my team member weekly metrics to ensure we are meeting our goals as an overall department.
Shift Manager
Cookout Restaurant
Lagrange, GA
11.2021 - 04.2022
- Directed and led employees and team members on effective operations, methods and procedures.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Inspected work areas regularly for cleanliness and organization standards.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Documented receipts, employee hours and inventory movement.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Senior Resolution Specialist
American Home Shield Corporation
Lagrange
04.2018 - 11.2021
- Handle highly escalated claims and bring them to a resolution
- Communicate effectively with clients and their vendors to establish appointments
- Authorize repairs or replacements of home systems and appliances
- Review clients policy coverage to make a coverage decision
- Daily use of Microsoft Office, Workday, and scheduling systems
- Ability to multitask handling several claims within the day
- Full use of computer majority of the day
- Explain limitations and exclusions of client's policy and assist the client with seeking alternative options
- Knowledgeable experience with customer service.
Education
Sociology -
University of West Georgia
Carrollton, GA12-2022
Skills
- Workflow Management
- Training and Mentoring
- Claims Management
- Team Management
- Performance Monitoring
Languages
- English
Timeline
Claims Capture Unit
ServiceMaster
04.2022 - Current
Shift Manager
Cookout Restaurant
11.2021 - 04.2022
Senior Resolution Specialist
American Home Shield Corporation
04.2018 - 11.2021
Sociology -
University of West Georgia
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