Safarrah Saunders
Lansdowne,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excels in active listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
problem property pals
Philadelphia, PA
02.2022 - 02.2024
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Gathered customer requirements and provided product information to meet their needs.
- Collaborated closely with colleagues from different departments on cross-functional projects.
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
Waitress Trainer
Millers Ale House Bar and Grill
Springfield, PA
09.2021 - 02.2022
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Explained various techniques used in handling large groups of customers efficiently.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Crew Trainer
MCDONALDS
Zebulon, NC
10.2018 - 08.2021
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Managed daily operations of the training department, including scheduling classes and designing materials.
Survey Interviewer
Maximum Research
Cherry Hill, NJ
03.2017 - 09.2018
- Conducted in-person and telephone surveys to obtain demographic information from respondents.
- Analyzed data collected and identified trends in survey responses.
- Collaborated with research teams to develop strategies for improving response rates among targeted populations.
- Ensured compliance with ethical standards when conducting interviews or collecting data.
Education
High School Diploma -
WOOODBURY JR. SR. HIGH
WOODBURY NJ06-2015
Skills
- Marketing support
- Lead Qualification
- Relationship Development
- Cold-calling
- Strategic Thinking
- Product Demonstration
- Customer Relationship Building
- Professionalism
- Networking skills
- Customer feedback
- Professional Demeanor
- Team building
- Written Communication
- Team Leadership
- Problem-solving abilities
- Team member motivation
- Relationship Building
- Food safety and sanitation
- Organizational Skills
- Time management abilities
- Reliability
- Customer Satisfaction
- Time Management
- Sales process
- Problem-Solving
- Cash Handling
- Active Listening
Timeline
Sales Development Representative
problem property pals
02.2022 - 02.2024
Waitress Trainer
Millers Ale House Bar and Grill
09.2021 - 02.2022
Crew Trainer
MCDONALDS
10.2018 - 08.2021
Survey Interviewer
Maximum Research
03.2017 - 09.2018
High School Diploma -
WOOODBURY JR. SR. HIGH
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