Safeia Chattoo
Massapequa,NY
Summary
Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Logical [Manager on Duty ] skilled in problem-solving and creative decision-making.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Plainedge School
02.2022 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Processed customer payments and balanced cash drawers.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Floor Representative
Marshalls
09.2021 - 01.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
Deputy Branch Manager
JPMorgan Chase
04.2009 - 04.2021
- Assist the branch manager with efficient operations of the branch including opening and closing , coaching ,reporting and auditing items.
- Perform other duties assigned including helping the teller's at the window.
- Assist clients with safe deposit box entry.
- Participates in selling and cross-selling bank products.
- Provides superior customer services.
- Perform account maintenance activities,including account editing and others personal account functions.
- Work with other personal bankers and assist with customer issues.
- Workforce planning to optimize staffing in the branch to ensure effective lobby and line management and provides exceptional customer services.
Teller / Customer Services
Orange Bank of Florida
07.2007 - 10.2008
- Work with customers on a daily basis and meet their banking needs.
- Accepted and processed customer deposits and loan payments.
- Maintain and balance cash draw daily.
- Use 10 key to process monetary transactions.
- Handled various accounting transactions and reconciliation tasks.
- Provided account status date whenever required and handle phone enquires.
- Informed customer about various bank products.
- Skilled in the production and dissemination of correspondence ,materials management , maintenance of filing systems, mail processing and data entry.
Cashier/ Customer Service Associate
Super Target of Florida
10.2006 - 11.2007
- Interact with customers to understand and resolve problems.
- Write memos and answer incoming calls.
- Performed general office duties and administrative tasks.
- Handled tasks related to incoming and outgoing mail.
- Carried out drawer reconciliation tasks.
Education
High School Diploma -
Annandale Secondary
Skills
- Willing to Learn
- Sales Support
- Critical Thinking
- Time Management
- Work Planning
- Team Building Leadership
- Decision Making
- Staff Recruitment and Hiring
- Employee Training Oversight
- Customer Service
- Prioritizing and Planning
- Risk Assessment
- Cash Flow Management
- Typing and 10-Key Entry
- Internal Controls and Reporting Systems
- Securities Safekeeping
Timeline
Food Service Worker
Plainedge School
02.2022 - Current
Floor Representative
Marshalls
09.2021 - 01.2022
Deputy Branch Manager
JPMorgan Chase
04.2009 - 04.2021
Teller / Customer Services
Orange Bank of Florida
07.2007 - 10.2008
Cashier/ Customer Service Associate
Super Target of Florida
10.2006 - 11.2007
High School Diploma -
Annandale Secondary
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