Summary
Overview
Work History
Education
Skills
Timeline
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Medina Feratovic

Edison,NJ

Summary

Results-driven professional with extensive experience in administration, customer service, and management. Proven ability to streamline business operations, optimize efficiency, and elevate customer satisfaction. Skilled in leading teams, resolving complex challenges, and implementing strategic solutions. Adept at multitasking, problem-solving, and delivering clear, effective communication in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Front Desk Clerk

Executive Collison W. Staff Pro Inc.
02.2023 - 11.2024
  • Streamlined the insurance claims process by efficiently filing claims, scheduling auto inspections, and coordinating vehicle estimates and payments, ensuring seamless transactions for clients.
  • Maintained and updated customer databases with precise data entry, organizing claims information, insurance documents, and mail distribution for improved accessibility and accuracy.
  • Managed high-volume inbound calls, delivering expert insights on services, vehicle repairs, and insurance claims while maintaining a high level of professionalism and responsiveness.
  • Elevated customer satisfaction in a fast-paced environment by warmly greeting clients, optimizing front-desk operations, minimizing wait times, and ensuring all inquiries were addressed promptly.
  • Increased operational efficiency by scheduling and overseeing service appointments, prioritizing executive-level meetings and urgent claims for the CEO, and ensuring seamless daily workflows.
  • Oversaw financial transactions, including balancing the dealership’s cash drawer and maintaining meticulous payment records to ensure financial accuracy and compliance.

Accessioner Lab Manager

Lab Q Diagnostics
09.2019 - 02.2023
  • Led and supervised a team of accessioners, ensuring accurate specimen handling, labeling, and data entry to maintain lab efficiency and compliance with regulatory standards.
  • Optimized sample intake workflows, reducing processing errors by implementing standardized procedures and enhancing turnaround times by 25%.
  • Managed high-volume specimen processing, overseeing the logging, tracking, and distribution of thousands of samples daily while maintaining strict chain-of-custody protocols.
  • Developed and enforced quality control measures, ensuring 100% compliance with CLIA, CAP, and HIPAA regulations, resulting in superior audit performance.
  • Monitored and maintained inventory of accessioning supplies, reducing waste and optimizing ordering processes for cost savings.
  • Led process improvement initiatives, identifying bottlenecks and implementing solutions that enhanced operational efficiency and sample integrity.
  • Ensured accurate patient data entry, mitigating errors that could impact testing accuracy and patient care.

Front Desk Receptionist

Dira Realty
01.2019 - 08.2019
  • Efficiently handled a high volume of inbound calls from building tenants and vendors, ensuring prompt and professional resolution of inquiries.
  • Successfully de-escalated and troubleshot critical tenant concerns, identifying key areas for improvement to enhance tenant satisfaction.
  • Oversaw the timely receipt and reconciliation of rent collections, ensuring compliance with landlord policies and financial procedures.
  • Streamlined lease management by consolidating original building leases and renewals in alignment with the established management contract strategy.
  • Supervised the procurement of supplies and coordinated building management work orders to optimize operational efficiency.

Education

High School Diploma -

Edward R. Murrow High School
Brooklyn

Skills

  • Team Management
  • Microsoft Office
  • Data Entry and Clerical Work
  • Organization and Time Management
  • Administrative skills
  • Customer service

Timeline

Front Desk Clerk

Executive Collison W. Staff Pro Inc.
02.2023 - 11.2024

Accessioner Lab Manager

Lab Q Diagnostics
09.2019 - 02.2023

Front Desk Receptionist

Dira Realty
01.2019 - 08.2019

High School Diploma -

Edward R. Murrow High School

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Medina Feratovic