Hi, I’m
Safi Kaba
Summary
Passionate leader with 6 years' experience in customer service, sales, and with years of experience as a Talent coordinator. Enthusiastic about accurately handling time-sensitive tasks and minimizing wait time. Excited to collaborate with an employer to provide world class customer experience. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
11
years of professional experience
1
Certification
Work History
Broadpath
Telesales Agent
01.2019 - Current
Job overview
- surpass objections using friendly, persuasive strategies.
- Set up appointments with prospective beneficiaries according to schedule availability.
- Explain product prices and packages as well as answered questions and address all concerns of customers.
- Generate a minimum of 20 new leads a day, and document personal, demographic and payment information in salesforce all while Authenticating the call and following HIPAA {"meetingURL":"https://adpmeet.webex.com/wbxmjs/joinservice/sites/adpmeet/meeting/download/relaunch/97289bef9113ef587fd52c8d3aa5c915","meetingName":"Tully, Stephanie's Personal Room","meetingSaveTime":1674165032896}guidelines.
- Surpassed my quarterly sales target of 13k by 17% increasing quarterly revenue by 8%.
United Health Group, Optum
Customer Service Representative
05.2016 - 01.2019
Job overview
- process pending items including charges, payments, and personal information updates via inbound calls.
- Assist in educating onboarded teammates on new insurance and HIPPA guidelines for current year.
- Responded proactively and positively to rapid change.
- Exceeded to Exhibit high energy and professionalism when dealing with clients and staff.
- solved 70% of customer queries regarding available products, sales, current prices and upcoming company changes, and increased positive customer reviews by 10%.
Resources For Human Development, RHD
Talent Acquisition Coordinator
09.2011 - 05.2016
Job overview
- Established and maintained a strong working relationship with a team of six recruiters to manage inbound volume for job requisition across the organization. i scheduled an average of about 50 external candidates monthly of phone screens and on-site interviews while also sending background checks to third parties to be conducted.
- organized benefit programs, analyzed compensation and other competitive data and prepared budgets.
- improved consistent language and methodology for talent discussions, development and succession.
Education
Northampton Community CollegeBethlehem, PA
Associate of Arts from Business Administration
01.2023 - 05.2023
Skills
- MS Office
- Regulations
- HIPAA training
- customer support
- chat support
- email support
- QNXT
- Siebel
- salesforce
- Avaya
- Workday
- ICIMs
- Attention to Detail
- critical thinking
- Communication skills
- Adaptability and Dependability
Certification
- Life,Health and Accident, License - 2016
Languages
French
Professional Working
Timeline
Northampton Community College
Associate of Arts from Business Administration
01.2023 - 05.2023
Telesales Agent
Broadpath
01.2019 - Current
Customer Service Representative
United Health Group, Optum
05.2016 - 01.2019
Talent Acquisition Coordinator
Resources For Human Development, RHD
09.2011 - 05.2016
Similar Profiles
Shauna DonaldsonShauna Donaldson
Provider Services Representative at BroadpathProvider Services Representative at Broadpath
La’Joye WaldonLa’Joye Waldon
Supervisor, Care Navigator, Subject Matter Expert at BroadpathSupervisor, Care Navigator, Subject Matter Expert at Broadpath
Tezra PalmerTezra Palmer
Claim Processor at BroadpathClaim Processor at Broadpath
Alexi MahramusAlexi Mahramus
Medical Call Center Representative at BroadpathMedical Call Center Representative at Broadpath
Samara MarsSamara Mars
Telesales Agent at Digicel SVG Ltd.Telesales Agent at Digicel SVG Ltd.