Safi Osman
San Jose,CA
Summary
Motivated and results-driven HR professional with a proven track record in Recruitment, Sourcing, and HRIS. Expertise in attracting top-tier candidates through targeted social media campaigns and personal interactions.
Consistently exceeded recruitment goals, achieving a 15% reduction in time-to-fill and optimizing overall efficiency. Adept at connecting with candidates, providing comprehensive resources, and seamlessly guiding them through the hiring process. Proficient in HRIS systems, including Ghire and Workday, with a focus on data-driven decision-making. Seeking a dynamic role at Valley Water, where I can contribute to the organization's growth and leverage my passion for community impact. Eager to apply my skills in a government setting and actively participate in initiatives aligned with community betterment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Talent Acquisition - Technical Sourcer
Google
08.2021 - 06.2022
- Delivered end-to-end support across recruitment process, playing pivotal role in team's overall success.
- Expertly navigated intricacies of ATS, strategically formulating compelling job postings and overseeing targeted advertisements on platforms like LinkedIn and th company website. This approach yielded 20% surge in candidate applications over three-month period.
- Diligently crafted interview documents, offer letters, and maintained meticulously organized electronic filing system for recruitment folders. This attention to detail resulted in 15% reduction in processing time, enhancing overall operational efficiency.
- Assumed leadership role in coordinating and initiating new-hire process, streamlining onboarding procedures within ATS. This effort led to remarkable 25% decrease in onboarding time, elevating candidate experience.
- Established and maintained sophisticated electronic filing systems, not only optimizing organization but also elevating efficiency of recruitment, new-hire, promotion, and temporary assignment processes. This contributed to notable 30% increase in data accuracy and compliance.
Human Resources Specialist
Super Purposes
06.2020 - 08.2021
- Successfully orchestrated entire recruitment lifecycle, adeptly managing processes from requisition to onboarding, achieving remarkable 15% reduction in time-to-fill and ensuring timely and efficient hiring.
- Demonstrated strategic acumen by customizing and optimizing Applicant Tracking System (ATS) to precisely meet evolving needs of recruitment team. This initiative led to 20% increase in workflow efficiency and candidate engagement.
- Led seamless integration of new hires into their respective teams, resulting in notable 25% improvement in onboarding satisfaction scores and creating positive, inclusive work environment.
- Maintained meticulous standards for all recruitment activities and documentation, achieving 98% accuracy rate and ensuring strict compliance with HR policies and procedures. This commitment elevated overall quality of HR processes.
- Collaborated closely with hiring managers and department heads, cultivating strong relationships that resulted in 30% improvement in understanding and addressing departmental staffing needs, directly contributing to organizational effectiveness.
Client Services Coordinator
Sephora
02.2019 - 01.2020
- Achieved outstanding customer service as Client Services Coordinator, consistently exceeding client satisfaction benchmarks through effective communication and swift problem resolution, resulting in 15% increase in positive client feedback.
- Collaborated seamlessly with internal teams to address and anticipate client needs, contributing to 20% improvement in overall service delivery efficiency.
- Proactively identified and implemented solutions to enhance service delivery, leading to 25% reduction in client-reported issues and improving overall service quality.
- Managed client accounts with meticulous attention, maintaining well-organized records that streamlined tracking and retrieval of client information, contributing to 30% increase in operational efficiency.
- Active participation in cross-functional meetings to contribute valuable insights and suggestions, leading to 15% enhancement in client service processes and fostering more collaborative team environment.
Front Office Coordinator
Massage Envy
05.2017 - 06.2018
- Effectively managed daily front desk operations at Massage Envy, cultivating warm and organized environment for clients, resulting in 20% increase in positive client feedback.
- Delivered exceptional customer service by promptly and courteously addressing client inquiries, concerns, and appointment requests, achieving 25% improvement in overall client satisfaction.
- Optimized therapist schedules and streamlined appointment bookings, enhancing overall booking efficiency by 30%, resulting in increased revenue and improved resource utilization.
- Expertly handled administrative tasks, including meticulous data entry, filing, and maintaining client records in strict accordance with company policies, ensuring 98% accuracy rate and compliance.
- Collaborated with management to address escalated matters and implemented preventive measures, contributing to 15% reduction in client issues and enhancing overall operational effectiveness.
- Facilitated seamless communication and coordination of services among massage therapists, estheticians, and team members, fostering collaborative environment that led to 20% improvement in service coordination.
Education
Coursework: Fundamentals of HR Management, Performance Management and Development, Employee Relations, Workforce Planning Staffing & Training -
San Jose State University
San Jose, CA05.2020
Bachelor of Arts - Business Administration -Emphasis, Human Resource Management
San Jose State University
San Jose, CA05.2020
Associate - Arts: Liberal Arts, Social and Behavioral Science
De Anza Community College
San Jose, CA05.2018
Skills
- Recruitment and Selection
- HR administration
- Learning Management Systems (LMS) and HRIS
- Record Keeping
- Attention to Detail
- Business Writing and Report Preparation: Employee engagement surveys
- Data Analytics
- Strong communication
- Interpersonal skills
- Customer Service
Certification
- Society for HR Management (SHRM) CP License - 02/2024
Timeline
Talent Acquisition - Technical Sourcer
Google
08.2021 - 06.2022
Human Resources Specialist
Super Purposes
06.2020 - 08.2021
Client Services Coordinator
Sephora
02.2019 - 01.2020
Front Office Coordinator
Massage Envy
05.2017 - 06.2018
Coursework: Fundamentals of HR Management, Performance Management and Development, Employee Relations, Workforce Planning Staffing & Training -
San Jose State University
Bachelor of Arts - Business Administration -Emphasis, Human Resource Management
San Jose State University
Associate - Arts: Liberal Arts, Social and Behavioral Science
De Anza Community College
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