Safia Fitzpatrick
Summary
Highly creative and innovative Trainer and Instructional Designer with degrees in Kinesiology and Instructional Technology. Proficient in visually appealing and engaging training design, using cutting-edge technology and interactive elements. Expert in adult learning theory, instructional design methodology, and Scrum, collaborating effectively with stakeholders to deliver impactful training programs. Skilled in creating simulations, gamified eLearning modules, and mobile learning experiences that drive business results and resonate with learners.
Experienced with developing comprehensive training programs for management teams. Utilizes proven methodologies to enhance leadership capabilities and team performance. Track record of creating dynamic learning environments that drive measurable improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Change Management Trainer, Certified Scrum Master
Ingram Micro
11.2022 - 07.2023
- Reported to the Vice President of Change and Digital Enablement, delivering training for large-scale change management initiatives, including enterprise application rollouts.
- Designed, implemented, and facilitated multi-level training programs for internal associates and external partners during the company's Digital Transformation.
- Partnered with training managers, organizational change leaders, functional workstream leads, contractors, and consultants to plan and deliver training.
- Conducted needs assessments, identified competency gaps, and selected training modalities and technologies to ensure efficient, effective learning.
- Created and deployed role-based training strategies, templates, best practices, communication channels, and a centralized training resource hub.
- Developed, delivered, and evaluated training programs using assessment tools to measure impact and drive continuous improvement.
- Managed training communications and distribution across multiple workstreams and stakeholder groups.
- Supported leaders by building strong relationships, managing escalations, and providing progress updates.
- Prepared contingency plans, coordinated project communications, and addressed stakeholder risks and concerns.
- Produced clear, logically structured presentations and deliverables for leadership audiences.
- Collaborated across business units to understand project implications and provide subject matter expertise.
- Remote
Training Program Manager
Balfour, Taylor Publishing
03.2017 - 01.2020
- Designed, developed, and delivered multi-format training programs, including user guides, online webinars (WBT), virtual simulations (VILT), and in-person training (ILT).
- Directed the training team in launching 2-day rapid onboarding workshops for Sales Representatives, incorporating GAP analysis, L&D outlines, and measurable productivity goals.
- Standardized the annual Sales School program with SaaS certification following an intensive 7-day curriculum; reassessed outcomes to inform future training enhancements.
- Partnered with senior leadership, including Product Owners, Marketing, Sales, and Technology leaders, to ensure training aligned with corporate strategy, culture, and future business objectives.
- Assessed stakeholder needs and organized high-impact learning solutions for the annual Sales Conference, leveraging internal teams and veteran sales representatives.
- Captured and documented customer support cases to identify technical training opportunities; shared findings across departments to improve product functionality and user experience.
- Highlights:
- Produced and maintained software training videos for the in-house Wiki, external customers, and new sales reps, driving a 30% increase in elementary and middle school client conversions in the first year.
- Developed and implemented “Next Level Training,” a monthly webinar series with 90% attendance that reduced annual sales rep turnover by 25%.
- Created a high-quality digital product launch video with less than 24 hours' notice, securing executive funding approval for additional initiatives.
- Recognized by the CEO for recruitment and lead generation efforts at national JEA/NSPA conferences.
- Led training team in developing visually compelling materials for all five Balfour software platforms, including AWS, Photoshop, Google Chromebook, and proprietary systems.
Content Developer and Information Architect
Balfour, Taylor Publishing
03.2016 - 03.2017
- Collaborated with SMEs, UI/UX, Marketing, and Development teams to improve usability, findability, and adoption of new software platforms.
- Created Quick Start guides, narrated instructional videos, virtual website tours, and guided wizards to enhance user onboarding.
- Edited and standardized instructional content for internal teams and external customers, ensuring brand and style consistency.
- Provided training and support on Hubspot, JIRA, Slack, and Docebo systems.
- Highlights:
- Authored the first standardized onboarding SOP for company-wide use.
- Presented training department initiatives to executives, demonstrating potential to improve customer retention, reduce support volume, and increase sales revenue.
- Supported beta, pre-release, and GA launches of Encore, Balfour's next-generation software.
Education
MA - Educational Technology
University of Michigan
01.2014
BS - Movement Science (Kinesiology)
University of Michigan
01.2005
Skills
- Instructional Design (ADDIE, Backward Design, Adult Learning Theory)
- Learning Management Systems (Canva, Articulate Storyline 360)
- Multimedia Scripting & Collaboration with Video Production
- Project & Vendor Management (JIRA, ClickUp, SharePoint)
- Technical Writing & QA Review
- Digital Learning Tools (Visio, MS365, Workday)
- Accessibility Standards & Inclusive Content Development
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Strategic thinker
- Relationship building
- Task prioritization
- Self motivation
- Group trainings
- Analytical thinking
- Employee training
- Diversity and inclusion
- Public speaking
- Individual trainings
- Time management abilities
- Continuous improvement
- Written communication
- Remote employee training
- Training facilitation
- Curriculum development
- Learning strategies
- Content development
- Training delivery
- Workforce planning
- Organizational development
- Sales training
- Quality management
- Learning management systems
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Emotional intelligence
- Training program development
- Learning outcomes tracking
- Management team development
Affiliations
- University of Michigan Alumni Association ~ Active Member
- Unconscious Bias Training.
- Varsity Cheerleader – Senior Captain and 2 x All-American , BIG 10 Champs
- Universal Cheerleaders Association - Rookie of the Year, Mid-West Region
- Dean's List/Academic Scholarship
- University of Michigan Cheerleading Alumni Association
- Detroit Pistons Professional Cheerleader
- UCLA Spirit Squad Co-Coach
- Faculty Member/Educator Antwerp International School, 2010-2012
Certification
- Scrum Master Certified (CSM)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Change Management Trainer, Certified Scrum Master
Ingram Micro
11.2022 - 07.2023
Training Program Manager
Balfour, Taylor Publishing
03.2017 - 01.2020
Content Developer and Information Architect
Balfour, Taylor Publishing
03.2016 - 03.2017
BS - Movement Science (Kinesiology)
University of Michigan
MA - Educational Technology
University of Michigan
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