Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Leadership Roles
References
Timeline
Generic

Safia Hassan

Savage,USA

Summary

Dedicated professional with extensive experience in case documentation and client support. Exceptional communication and problem-solving skills, fostering positive relationships with clients and families to enhance their access to essential services.

Overview

11
11
years of professional experience

Work History

PCA/CFSS Worker

Accra Home Care
Minneapolis, MN
10.2023 - Current
  • Assist elderly adults with daily living activities at their home pertaining to personal hygiene routines, household chores, and administering prescribed medication.
  • Prepare and maintain records of client progress and services performed, reporting changes in client conditions to supervisor or manager.
  • Help clients with information relating to programs for their social, financial, and homecare needs.
  • Assist individuals in building their self-esteem.
  • Maintain positive working relationships with clients, client families, community providers and referral sources.

Case Manager

Franklin County Job and Family Services
Columbus, OH
01.2019 - 01.2020
  • Interviewed clients to determine initial and on-going eligibility for public assistance programs such as Food Assistance (SNAP), Medicaid, Ohio Works First (TANF), Prevention Retention and Contingency (PRC), Publicly Funded Child Care, and other social services programs. Conducted these interviews primarily over the telephone, occasionally in person, or rarely in the field.
  • Authorized or denied participation in and payments from public assistance programs and services.
  • Gathered and processed personal, financial, employment documents, and other information as required by program rules and guidelines.
  • Assisted clients in obtaining, understanding and utilizing public assistance benefits. Provided information and answered questions regarding various public assistance benefit programs. Advised clients regarding rights and responsibilities for participating in programs and services.
  • Attended conferences, workshops, and training, as required. Maintained regular and predictable attendance.
  • Maintained related documentation and reports as required by local, state and federal guidelines. Gathered statistical information regarding cases. Maintained contact logs. Documented all activities in case files.

Family Service Worker

Child Development Council of Franklin County
Columbus, OH
08.2018 - 12.2018
  • Actively participated in recruiting and enrolling children and families for Head Start Services in accordance with state regulations.
  • Provided orientation for families entering the Head Start program, explaining the program’s structure, expectations and available resources.
  • Conducted thorough evaluations for each family’s specific needs during the initial assessment process for enrolled families.
  • Collaborated with each family to set personalized, measurable, and achievable goals based on their unique circumstances.
  • Developed individualized tracking systems to document progress and outcomes for each family’s child in the Head Start Program.
  • Supported families as their children moved from Head Start to Kindergarten or other early education programs.
  • Collaborated with educational institutions to ensure smooth transition and consistent support for the children.

Case Manager/Medical Case Coordinator

Lutheran Social Service
Minneapolis, MN
11.2015 - 07.2018
  • Coordinated referrals and assured clients go through a comprehensive post arrival health assessment and have access to primary care and other medical services.
  • Assisted clients to apply and renew medical insurance to assure they have access to essential healthcare services.
  • Collaborated with local public health clinics and the Minnesota Department of Health (MDH) to evaluate mental health and other factors affecting client functioning.
  • Reviewed client’s overseas medical bio data prior to their arrival in the USA to determine appropriate referral services.
  • Assisted qualified candidates in navigating the SSI application process and accompanied them to their interviews when necessary.
  • Ensured clients can access medical care by reducing barriers such as transportation and constant communication with clinic staff.

Senior Case Manager Refugee Specialist, Refugee Services

Lutheran Social Service
Minneapolis, MN
11.2014 - 07.2018
  • Worked with refugees from all over the world including Afghanistan, Burma, Bhutan, Democratic Republic of the Congo, Eritrea, Ethiopia, Iraq, Liberia, Russia, and Somalia.
  • Screened and assessed clients to determine public assistance program eligibility and other available economic and social service programming.
  • Assisted clients in applying and completing applications for services such as housing, cash assistance (TANF & RCA), SNAP, MNsure (medical assistance), childcare, WIC, employment, social security cards, and social security disability.
  • Provided and led a variety of small group trainings and cultural orientation sessions regarding rights and responsibilities and services available in the United States.
  • Maintained a positive working relationship with other service providers and community partners.
  • Answered and received calls from clients, health care clinics, maintained client records using database/spreadsheet, completed progress notes in word processing and file cases according to cooperative agreement.

Education

Master of Social Work -

Saint Mary's University of Minnesota
Minneapolis, MN
05-2028

Bachelors of Arts (BA) - Political Science, African Studies

University of Minnesota Twin Cities
Minneapolis, MN
01.2009

Skills

  • Client assessment
  • Medication management
  • Case documentation
  • Resource coordination
  • Public assistance knowledge
  • Cultural competency

Volunteer Experience

World Relief Minnesota, Minneapolis, MN, 01/01/12, 12/31/13, Helped translate and interpret for newly arrived Somali clients., Assisted clients in filling out various paper work applications., Supported refugee clients adjust into their newly found environment., Transported clients to job interviews and other appointments., Helped newly arrived refugee clients with housing, education and health care services., Assisted Somali participants in making career plans, developing job search skills, finding employment, developing resumes, completing online applications, and developing interviewing skills.

Awards

  • Lutheran Social Service, Developing Leadership, 2018
  • Lutheran Social Service, Spirit Award, 2017

Leadership Roles

Minnesota Department of Health (MDH), Minneapolis, MN, 01/01/16, 12/31/18, Helped organize the 10th Annual Local Public Health and Resettlement Agency Forum., Coordinated panelist and speakers for the event and set the agenda for the forum., Accomplished for a great turn out from various communities within the metro area.

References

References available upon request.

Timeline

PCA/CFSS Worker

Accra Home Care
10.2023 - Current

Case Manager

Franklin County Job and Family Services
01.2019 - 01.2020

Family Service Worker

Child Development Council of Franklin County
08.2018 - 12.2018

Case Manager/Medical Case Coordinator

Lutheran Social Service
11.2015 - 07.2018

Senior Case Manager Refugee Specialist, Refugee Services

Lutheran Social Service
11.2014 - 07.2018

Master of Social Work -

Saint Mary's University of Minnesota

Bachelors of Arts (BA) - Political Science, African Studies

University of Minnesota Twin Cities

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