Summary
Overview
Work History
Education
Skills
Timeline
Generic

Safia Helton

Round Rock ,TX

Summary

Proven track record of enhancing production quality and efficiency, notably at Tesla, leveraging strong attention to detail and computer skills. Excelled in roles requiring excellent communication and teamwork, significantly improving customer satisfaction and operational processes. Achieved remarkable outcomes by prioritizing quality assurance and multitasking, contributing to team success and organizational goals.

Overview

14
14
years of professional experience

Work History

Production Associate

Tesla
05.2022 - Current
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before painting.

Enrollment Representative

Humana
10.2023 - 02.2024
  • Makes adjustments, additions, and deletions based on enrollment rules.
  • Updated, entered, and reviewed customer data.
  • Works under minimal direction and some latitude over prioritization/timing
  • Reconcile and correct enrollment discrepancies for medicare members.
  • Transmit changes to the Center for Medicare and Medicaid Services (CMS) so that Humana systems match.
  • Follows standard policies/practices that allow for some opportunity for interpretation/deviation and or solo discretion.

Assembly Associate

Luminex
01.2021 - 03.2022
  • Proactively identified potential problems during the assembly process, taking action to prevent delays or errors.
  • Assisted in training new team members, sharing expertise and best practices for successful onboarding.
  • Reduced defects and rework by streamlining the assembly process.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Maintained detailed records of production and assembly processes.
  • Verified part numbers and placed parts in appropriate shipping containers.

Vendor Analyst

Quicken Loans
10.2012 - 08.2018
  • Sending orders and obtaining/verifying information with outside vendors.
  • Obtaining the status/ETA of vendor documents.
  • Creating/Maintaining relationship with vendors for on-time delivery, reliable status response, and geographic coverage.
  • Maintains hot list by entering and verifying information; updating systems.

Customer Service Representative

JCPenney Call Center
08.2010 - 12.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - Cyber Security

Southern New Hampshire University
Hooksett, NH
09.2025

Skills

    Efficient multitasking

    Packaging and Labeling

    Production Support

    Computer Skills

    Quality Assurance

    Good Communication

    Teamwork and Coordination

    Attention to Detail

    Strong Work Ethic

Timeline

Enrollment Representative

Humana
10.2023 - 02.2024

Production Associate

Tesla
05.2022 - Current

Assembly Associate

Luminex
01.2021 - 03.2022

Vendor Analyst

Quicken Loans
10.2012 - 08.2018

Customer Service Representative

JCPenney Call Center
08.2010 - 12.2012

Associate of Science - Cyber Security

Southern New Hampshire University

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Safia Helton