Safia Sandra Uwera
Emeryville,CA
Summary
Experienced with managing office and facilities environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining a high standard of operational excellence. Currently finalizing my Master's in Businness Administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrator
Ikaze Behavioral Center
03.2023 - 01.2025
- Streamlined business operations by implementing efficient processes and policies.
- Learned safety protocols and best practices to ensure compliance in all activities.
- Communicate with insurance to ensure compliance and protocol for billing activities,
- Supported budget management by tracking expenses and preparing financial reports for review.
- Assisted in maintaining accurate records and documentation for compliance purposes.
- Coordinated meetings, prepared agendas, and distributed minutes to ensure clear communication.
Medical Assistant , Phlebotomist
Peninsula Healthcare
01.2020 - 07.2022
- Assisted with patient intake, ensuring accurate information collection and data entry.
- Administered medications and treatments as directed by healthcare providers.
- Supported physicians during examinations, enhancing workflow efficiency.
- Maintained and sterilized medical equipment, adhering to safety protocols.
- Scheduled patient appointments and coordinated follow-up care effectively.
- Processed insurance claims and verified patient eligibility for services.
- Documented patient progress in electronic health records, ensuring accuracy and compliance.
Patient Care Coordinator,caregiver
Sarah Abraham Home
01.2017 - 06.2019
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Implemented efficient communication protocols between healthcare providers and patients.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Facilitated patient access to services by liaising with insurance companies and healthcare teams.
- Help patients with their meds and daily needs(bathing and meal preparation)
Service Center Manager
Tigo Rwanda
01.2012 - 02.2016
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Streamlined workflows to enhance team productivity and reduce service turnaround times.
- Trained and mentored staff on best practices in customer service and operational processes.
- Implemented process improvements that increased efficiency in service center operations.
Education
Bachelor of Science - Business Administration
CEPROMAD
Democratic Republic Of Congo08-2015
Skills
- Customer service
- Data entry
- Attention to detail
- Bilingual
- Decision-making
- Team building and leadership
- Staff management
- Schedule coordination
- Work Planning and Prioritization
- Business administration
- Operations management
- Verbal and written communication
Certification
-CRISIS PREVENTIONS&INTERVENTIONS CERTIFICATE
-CPR
Languages
English
Full Professional
French
Full Professional
Timeline
Administrator
Ikaze Behavioral Center
03.2023 - 01.2025
Medical Assistant , Phlebotomist
Peninsula Healthcare
01.2020 - 07.2022
Patient Care Coordinator,caregiver
Sarah Abraham Home
01.2017 - 06.2019
Service Center Manager
Tigo Rwanda
01.2012 - 02.2016
Bachelor of Science - Business Administration
CEPROMAD
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