Safi Ur Rahman Khan
E-commerce Executive
Doha
Summary
E-Commerce Executive with a proven track record of success in creating compelling network and marketing content tailored to consumer demographics and informed by website traffic data. Skillfully curated user-friendly websites, integrating relevant marketing algorithms, streamlined contact information, and an intuitive layout. Garnered remarkable levels of engagement, leading to a substantial increase in brand visibility and recognition. Additionally, accomplished past Customer Service with a strong background in delivering exceptional support and solutions, enhancing overall customer satisfaction.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
E-Commerce Executive
Starlink Qatar
Doha
05.2020 - Current
- Demonstrated Photoshop expertise, maintaining visual consistency for product images across brands.
- Proficient in PIM and CMS, enhancing eContent through uploading over 6000 products on Shopify while ensuring image quality and web optimization.
- Implemented tactical online marketing practices to target specific consumers and demographics.
- Developed content strategies to strategically position product images and videos for optimal placement.
- Proficiently handled daily PPC campaigns, skillfully implemented SEO strategies, and effectively managed customer clicks, all while ensuring budget-friendly marketing efforts.
- Used Shopify , Photoshop and Microsoft Office to produce website content, network with colleagues and monitor website statistics.
- Oversaw Arabic translation of website content and assessed landing pages, checkout options, and website systems for visual appeal and accuracy.
- Monitored daily social media content implementation and consumer interaction to assess branding efforts.
- Monitored online feedback provided by customers regarding services and products to identify points for improvement.
- Analyzed consumer demographics and weekly site metrics to correlate trends in sales and site visits.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Helped find leading online retailers and platforms to connect with consumers.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Incorporated e-commerce objectives in social media platform management.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
Mobile Money Outbound Consultant
Ooredoo
Doha
01.2018 - 04.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effectively explain digital wallet concepts to customers via email, chat, and phone.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Ooredoo
Doha
07.2016 - 12.2017
- Provided technical support for WiFi mobile broadband and mobile plans, resolving connectivity issues and plan-related queries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Computer Applications - BCA - Web Development
Surana College
07.2013 - 05.2016
Ideal Indian School
Doha 04.2000 - 03.2013
Skills
CMS (Content Management System)
Marketing and advertising
Digital Shelf Analytics
UI/UX Design
E-commerce SEO
Product Management
Digital Strategy
Product Information Management
Website optimization
Web development projects
Personal Attributes
- Good written and verbal communication skills
- Interpersonal Skills
- Presentation Skills
- Organizational Skills
- Can work under pressure
- Initiator
- Diligent
- Confident
Certification
Google SEO Fundamentals (On going)
Timeline
Google SEO Fundamentals (On going)
08-2023
E-Commerce Executive
Starlink Qatar
05.2020 - Current
Mobile Money Outbound Consultant
Ooredoo
01.2018 - 04.2020
Customer Service Representative
Ooredoo
07.2016 - 12.2017
Bachelor of Computer Applications - BCA - Web Development
Surana College
07.2013 - 05.2016
Ideal Indian School
04.2000 - 03.2013