Safiya Abdi
Seattle
Summary
Versatile and dedicated professional with a track record of enhancing customer satisfaction and streamlining operations at Aden Adde International Airport. Leveraged problem-solving and excellent communication skills to improve service delivery by 30%. Known for a cheerful demeanor and flexibility, consistently praised for maintaining high safety and cleanliness standards. Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level.
Overview
6
6
years of professional experience
Work History
Childcare Assistant
Sweet Stars Childcare
04.2024 - Current
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
Housekeeper
Hyatt at
02.2024 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Sorted, laundered and put away various laundry items.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Airport Representative
Aden Adde International Airport
12.2020 - 08.2021
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Produced and shared customer service reports to support management decision-making.
- Assisted families traveling with young children or elderly relatives by providing additional support during check-in process.
- Processed ticket changes, upgrades, cancellations, and refunds accurately while adhering to airline policies.
- Streamlined check-in processes by efficiently managing queues and verifying travel documents.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Cashier
Mogadishu Store
09.2018 - 06.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Nuradiin High-school
Somalia 07.2010
Skills
- Friendly
- Cheerful and energetic
- Active listener
- Patience and Empathy
- Safety awareness
- Assignment management
- Safety Monitoring
- Customer Service
- Flexibility
- Following Instructions
- Problem-Solving
- Teamwork and Collaboration
- Flexible Schedule
- Dependable and Responsible
- Excellent Communication
Languages
English
Limited Working
Arabic
Elementary
somali
Native or Bilingual
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved problems.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Childcare Assistant
Sweet Stars Childcare
04.2024 - Current
Housekeeper
Hyatt at
02.2024 - 04.2024
Airport Representative
Aden Adde International Airport
12.2020 - 08.2021
Cashier
Mogadishu Store
09.2018 - 06.2019
High School Diploma -
Nuradiin High-school
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