SAFIYA INIKPI AHMED

• Budgeting and financial management for clients.
• Provide ongoing instructions in changes and monitor compliance of licensed providers with state regulations.
• Prepare reports, letters, memos, narratives, statistical reports within required deadlines while adhering to State regulations and to document the progress of the DVPHA residents and to evaluate the need for alternate placement.
• Complies monthly caseload productivity statistics and verifies special needs expenditures and monthly fieldwork expenses.
• Interface and maintain liaisons with cooperating external agencies and community organizations to monitor and ensure the services being provided are appropriate for residence needs.
• Provide initial orientation for the prospective provider and family concerning program mandates and HRA policy and procedures.
• Coordinated with legal, human resources, and other departments on matters related to information security incidents or investigations as needed.

• Conducted complex case and Continuing Activity Reviews, completing Suspicious Activity Reports and presenting at SAR Committee for discussion.
• Understood OFAC/ Sanction's compliance screening systems requirements in addition to periodic list updates.
• Support the functionality of the Transaction Monitoring System to include alert closure flow process and monitoring customers' activity.
• Analyzed and assess potentially complex sanctions issues and lead investigations and/or due diligence reviews where Sanctions issues are present, such as in connection with relevant customer onboarding or wire transactions.
• Performed funds approval function prior to completing payments.
• Handled any previous day transactions that have been returned through the salesforce platform.
• Assisted in the investigation of same day and previous payment transactions.
• Performed disaster Recovery duties as assigned.
• Ensured the team is maintaining accuracy while processing a high volume of wires.
• Attended Trainings on cyber security, fraud, risk management and AML.
• Analyzed existing processes to develop strategies, procedures and/or policies to maximize team efficiency.
• Managed special projects which may involve coordination with other departments.
• Monitored the team's performance and provide coaching as needed to maintain consistent team engagement.

• Conducted an annual review of any vendor that is material in business processes audited by third-party.
• Conducted compliance audits to ensure adherence to healthcare regulations and company policies.
• Filling and documentation of patients records, rectification of existing patients, providing ideas and support to the officer manager.
• Provided production support of existing security roles and functions.
• Analyzed regulatory changes, updating internal policies to maintain compliance standards.
• Reviewed and monitored documentation for accuracy in compliance reporting processes.

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• Analyzed sales, profitability and market conditions and presented findings in cohesive format.
• Coached and mentored Operations team on SAP ARIBA to perform business related transactions.
• Assisted in the implementation and configuration of SAP GRC Access Control including user provisioning, access request management, and risk analysis
• Managing card and ATM operations.
• Load ATM machine and supervise ATM maintenance with vendors.
• Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
• Enhanced team collaboration, implementing effective communication tools and strategies.
• Oversaw compliance with regulatory requirements, ensuring adherence to industry standards across operations.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Investigated Know Your Customer (KYC) information by conducting research utilizing available tools, systems, and the Internet to develop a thorough understanding of the client.
• Detected, assessed, and escalated high risk suspicious activity to AML Management for possible law enforcement and/or regulatory referrals.
• Reviewed reports of such suspicious transactions and other cash transactions before submitting to management for approval.
• Analyzed and Provided guidance to business partners in matters of AML Compliance.
• Researched and prepared responses to regulatory agencies, including law enforcement agencies, in view of applicable AML, Financial Industry Regulatory Authority (FINRA), Securities and Exchange Commission (SEC) and Federal rules and regulations.
• Maintained an understanding of AML regulations, current money laundering schemes and investigative techniques required to detect illegal or unethical.
• Worked with IT and business process subject matter experts to identify process improvement recommendations.
• Developed solid working relationships with business and clients as the single point of contact for GRC solutions.
• Utilized established test procedures to test IT controls to assess the design and operating effectiveness of application controls.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Investigated Know Your Customer (KYC) information by conducting research utilizing available tools, systems, and the Internet to develop a thorough understanding of the client.
• Analyzed and Provided guidance to business partners in matters of AML Compliance.
• Maintained an understanding of AML regulations current money laundering schemes and investigative techniques required to detect illegal or unethical.
• Strived to advance personal skill set through networking, workshops, and other educational opportunities.
• Developed comprehensive reports to support strategic decision-making across departments.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
• Created dashboards to monitor and track key performance indicators.
• Assisted in the monthly close process by analyzing trends and variances related to revenue, and compare and correct data to reconcile transactions.

• Monitored business activities to ensure the firm remains in compliance with its policies and procedures as well as industry regulations.
• Prepared and maintained all aspects of scheduled Branch Office Inspections according to guidelines.
• Developed and implemented customer service training programs to enhance team performance.
• Managed resolution of complex customer inquiries, ensuring satisfaction and retention.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Coordinated with product development team to address frequent customer issues.
• Pioneered mentorship program to expedite onboarding process for new hires.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reduced customer complaints by proactively identifying and addressing common issues.