Summary
Overview
Work History
Education
Skills
Timeline
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Safiya Price

Charlotte,NC

Summary

Dynamic Human Resources Generalist with several years of experience managing a broad range of human resource functions while serving as an on-site specialist. Supports and guides cross-functional team members while implementing best practices within the HR team. Serves as HR champion in administering and advancing HR functions while acting as a resource on policy interpretation and implementation.

Overview

15
15
years of professional experience

Work History

Human Resources Generalist

Pike
03.2023 - Current
  • Provided guidance to managers and employees on onboarding, FMLA, and ADA.
  • Facilitated criminal background check & drug screen process for new hires.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures. Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans. Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration. Met with staff to resolve difficult situations related to performance and conflict management.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.

Senior HR Associate

Atrium Health
12.2020 - 02.2023
  • Provides accurate service to all employees via the HR Service Center. Manages and routes cases within Tier I and Tier II departments for resolution.
  • Guides all Core Connect and Atrium site navigation. Knowledge of all current HR policies and procedures to guide all employees when contacting the Service center.
  • Provides Excellent support in Payroll, Talent Acquisition, Data Management, Benefits, Compensation, Leave of Absence, and Teammate Relations at a Tier I level.
  • Concentration in the Leave of Absences department via Tier I functions.
  • Provides conflict resolution and privacy to all teammates. Manages email caseloads of up to 30 daily. Inbound and Outbound calls average 30 daily.
  • Provides friendly, accurate, and professional service to all teammates. Supports all HRIS systems.
  • Created Training for Tier I Leave of Absence and De-escalation for current and new hires.
  • Daily usage of Service Now, LeavePro, Kronos, and Oracle.

Patient Accounts Representative

Atrium Health
02.2019 - 11.2020
  • Documents all actions taken on each account in the system. Updated changes in insurance screens, demographics information, and statement systems.
  • Performs all clerical functions.
  • Assist with handling requests to completion with other departments.
  • Maintains communication with collection agencies, provides administrative support, and handles payment management regarding activity on patient accounts.

Financial Clearance Representative

Catholic Healthcare System
03.2018 - 01.2019
  • Responsible for ensuring pt visit is financially secured which requires communication with all parties involved to obtain and accurately record pt demographics and insurance information. Investigates pt financial eligibility and Pre-certifications/ authorizations for all encounters.
  • Performs all clerical duties.

Care Coordinator/Prior Authorization Specialist

Healthcare Partners IPA
01.2017 - 12.2017
  • Performs all clerical duties for peer-to-peer physicians’ line for appeals and coordinates paperwork with the in-house medical director.
  • Coordinates members and providers when they use Preferred specialists within the network.
  • Process Authorizations and schedule appointments/transport for patients.

Customer Service Team Lead

Northwell Healthcare
03.2015 - 11.2016
  • Remote agent status/ exceeded 70+ calls daily.
  • Meets Quality score of 90% or better.
  • Typing skills: 55/ WPM.
  • Managed multiple computer screens and five systems during each call.
  • Managed a team of 15-20 agents.

Executive/ Clerical Assistant

Barneys New York
02.2009 - 04.2014
  • Department customer service liaison.
  • Professional, proficient, and sensitive phone etiquette skills. Documented and tracked client shoe/ accessories repairs with external vendors and buyers.
  • Designed and implemented new department workflow. Documented and filed 50 employees’ Time & Attendance. Processed payroll for two departments.
  • Oversaw all sales & transfers of merchandise/ External inventory. Processed monthly damages and documented them electronically.
  • Assist in the onboarding process of new employees within the department.
  • Organized customer pairing with Personal styling and personal delivery to high-profile clients.

Education

Associate of Arts - Business Economics

SUNY Empire State College
Saratoga Springs, NY
08.2019

Skills

  • Employee Onboarding
  • Benefits Administration
  • HR Policies Implementation
  • HRIS Systems
  • Highly Professional
  • Impeccable business ethics having demonstrated the ability to work with sensitive/ confidential information
  • Organized and able to adapt quickly to changing priorities
  • Ability to embrace the larger, broader picture, and use of good judgment while also focusing on details and critical thinking
  • Demonstrates ability to plan, organize, and prioritize a varied workload with strong attention to details

Timeline

Human Resources Generalist

Pike
03.2023 - Current

Senior HR Associate

Atrium Health
12.2020 - 02.2023

Patient Accounts Representative

Atrium Health
02.2019 - 11.2020

Financial Clearance Representative

Catholic Healthcare System
03.2018 - 01.2019

Care Coordinator/Prior Authorization Specialist

Healthcare Partners IPA
01.2017 - 12.2017

Customer Service Team Lead

Northwell Healthcare
03.2015 - 11.2016

Executive/ Clerical Assistant

Barneys New York
02.2009 - 04.2014

Associate of Arts - Business Economics

SUNY Empire State College

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