Safiya Ross
Queens,NY
Summary
Highly organized professional with a proven track record of developing effective solutions to challenging situations. Recognized for collaboration within cross-functional teams and commitment to achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Urgent Care Supervisor
Optum Urgent Care (Pro-Healthcare/ United Health Group)
05.2022 - Current
- Provided exceptional on-site support, ensuring smooth day-to-day operations
- Maintained high standards for facility appearance, patient and employee experiences
- Enforced company policies, ensuring consistency and adherence across all departments
- Managed staff recruitment, training, and evaluation, fostering a capable and motivated workforce
- Collaborated with management and HR for staff reviews and disciplinary actions when necessary
- Efficiently handled billing inquiries and resolved insurance/billing/coding issues.
Clinical Coordinator
MHH Clinical Services
09.2021 - 01.2023
- Organized company events, meetings, and scheduled evaluations and therapy sessions
- Managed billing and insurance paperwork, ensuring accurate records
- Provided administrative support, ensuring efficient office operations
- Worked closely with OPWDD individuals, care managers/social workers, coordinating testing needed for Guardianship, housing, day programs, etc
- Facilitated communication and collaboration with individuals under OPWDD for comprehensive care.
Assistant Manager of At Home Testing
Medrite Urgent Care
09.2020 - 08.2021
- Led a team of 20+ employees, overseeing daily operations related to at-home testing procedures
- Conducted comprehensive training programs for medical assistants, ensuring proficiency in medical testing and adherence to protocols
- Managed patient information and EMR Systems, maintaining confidentiality and accuracy in record-keeping
- Implemented and documented changes to policies, focusing on maintaining corporate privacy and compliance with healthcare regulations
- Collaborated with healthcare professionals to streamline processes, resulting in improved efficiency and patient care
- Successfully adapted to dynamic and high-pressure situations, ensuring a seamless and effective workflow
- Played a key role in the development and implementation of new procedures, contributing to the overall growth and success of the at-home testing program.
Education
Bachelor of Professional Studies -
SUNY College At Old Westbury
Old Westbury, N.Y.06.2021
Associate in Science -
Kingsborough Community College
Brooklyn, New York 06.2019
Skills
- Proficient in iMovie, Final Cut Pro, PowerPoint, Word
- Proficient in Medical systems/ EMR Systems (EPIC, CurMD)
- Proficient in Photoshop, Illustrator, InDesign, Excel
- Business Development
Timeline
Urgent Care Supervisor
Optum Urgent Care (Pro-Healthcare/ United Health Group)
05.2022 - Current
Clinical Coordinator
MHH Clinical Services
09.2021 - 01.2023
Assistant Manager of At Home Testing
Medrite Urgent Care
09.2020 - 08.2021
Bachelor of Professional Studies -
SUNY College At Old Westbury
Associate in Science -
Kingsborough Community College
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