Hi, I’m
Safiya Zina
Antioch,CA
Summary
To obtain a position within an organization that focuses on the empowerment and elevation of people.
Overview
12
years of professional experience
Work History
PBS Staffing
Property Management Assistant
01.2021 - Current
Job overview
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
Tenderloin Housing Clinic
Desk Clerk
01.2017 - Current
Job overview
- Answering phones, greeting tenants and vendors
- Receiving and promptly responding to complaints, work orders and other resident’s needs
- Ensuring safety and security of property utilizing video surveillance as well as physical rounds
- Enforcing company and city policies in regards to maintaining safety of facility
- De-Escalation and conflict resolution trained as well.
St. Vincent De Paul
Floor Monitor
01.2014 - 01.2017
Job overview
- Enrolling clients in database to beginning process of finding temporary housing, overseeing the needs of 50-75 people in dorm setting which included facilitating meal time activities, coordinating temporary living accommodations and referrals for need services.
HomeBridge
Home Care Provider
01.2013 - 01.2015
Job overview
- Assisting with providing support services to older people and people with disabilities
- Cooking, cleaning, personal grooming, banking, appointments of various nature were included in services provided.
Education
University Overview
- Graduate of Ida B. Wells High School in San Francisco California
- A.A. – Business Administration – Merritt Peralta Community College – Oakland, CA
Skills
- Phone Etiquette
- Requisition Of Office Supplies
- Strong Attention To Detail
- Multi-Line Telephone Systems
- Customer Service Excellence
- General Bookkeeping
- Highly Organized
- Energetic & Engaging
- Office Administration
- Records Management
- Filing/ Facsimile/Mailing
- Project Management
- Accounts Payable/Receivable
- Quickbooks/Quicken
- Interpersonal Skills
- Decision Making
- Professional Demeanor
- Management
- Mail & Package Delivery
- Calendaring/Scheduling
- Inventory Maintenance
- Complaint Handling
- Superior Work Ethic
- Self – Starter/Initiative
Timeline
Property Management Assistant
PBS Staffing
01.2021 - Current
Desk Clerk
Tenderloin Housing Clinic
01.2017 - Current
Floor Monitor
St. Vincent De Paul
01.2014 - 01.2017
Home Care Provider
HomeBridge
01.2013 - 01.2015
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