Safiyah Coughlin
Merritt Island,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
08.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders and increase guest satisfaction.
- Handled cash transactions accurately, contributing to balanced daily financial reports and maintaining integrity of financial institutions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns in a timely manner, thoroughly assessing information to achieve mutually beneficial solutions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Daycare Worker/Cleaner
Merritt Island Fitness Club
03.2016 - 04.2018
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Contributed to positive parent-teacher relationships through effective communication.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL05.2019
Skills
- Interpersonal communication
- Time management
- Quality assurance
- Sales and upselling
- Conflict resolution
- Critical thinking
- Teamwork
- Creativity
- Basic math
- Adaptability
- Costumer service
- Organization
Timeline
Server
Olive Garden
08.2019 - Current
Daycare Worker/Cleaner
Merritt Island Fitness Club
03.2016 - 04.2018
High School Diploma -
Merritt Island High School
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