Summary
Overview
Work History
Education
Skills
Timeline
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Safiyah Martin

Anoka,MN

Summary

Customer service professional offering over 5 years of diversified experience. Excellent communication, Multi-task and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Strong Research and analytical skills Able to navigate thru multiple application screens efficiently

Recovery support professional with strong background in helping individuals navigate their recovery journeys. Known for fostering positive and supportive environment while implementing effective recovery strategies. Highly reliable team player focused on collaboration and adapting to changing needs. Skilled in crisis intervention and motivational interviewing.

Overview

14
14
years of professional experience

Work History

Personal Care Assistant

Life Companion
01.2015 - Current
  • Work with client within their home assisting with cleaning, cooking and daily life skills
  • Transport to doctor’s appointment and on errands as needed
  • Work to build rapport with client to make sure they feel comfortable and trust me with taking care of them.

Recovery Specialist

Transformations House
02.2022 - 04.2025
  • Facilitated recovery processes for clients, ensuring compliance with regulatory requirements and best practices.
  • Developed individualized recovery plans by assessing client needs and coordinating with multidisciplinary teams.
  • Implemented effective communication strategies to engage clients and improve their recovery outcomes.
  • Conducted regular follow-up assessments to monitor progress and adjust treatment plans as necessary.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Tracked client participation in treatment services to identify attendance issues.
  • Provided counseling and support to clients with drug and alcohol abuse issues.

Patient Registration Coordinator

BHG Recovery
01.2024 - 01.2025
  • Welcoming and greeting patients
  • Answering phone calls
  • Scheduling and confirming appointment
  • Collecting & verifying patient demographic information and insurance
  • Processing insurance verification and collecting co pays
  • Answering inquiries and addressing concerns
  • Faxing forms and paperwork
  • Following HIPAA guidelines
  • Monitoring and maintaining a clean and comfortable environment

Customer Service Specialist

Pawn America
01.2015 - 01.2019
  • Take phone call regarding the sell or buying of merchandise
  • Help with inventory and stocking of store
  • Work with customers to resolve issues and refund money.

Customer Service Representative

Satcom
01.2014 - 01.2015
  • Take inbound and outbound calls regarding cable services
  • Provide customers with information and deals regarding products that the company is selling.
  • Work to build rapport with customers to get a better understanding of what their needs are.

Cashier

Caribou Coffee
01.2012 - 01.2013
  • Operated a cash register for cash check and credit card transactions with 100% accuracy.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Welcome customers into the store assist them as requested.
  • Resolved all customer complaints in a professional manner while assuring customer satisfaction.
  • Verified that all customers received receipts once the purchases is complete

Education

High School Diploma -

Coonrapids High
Coon Rapids, MN

Skills

  • Grooming service facilitation
  • Emotional assistance
  • Facilitation of personal hygiene care
  • Routine maintenance tasks
  • Mental health advocacy
  • Maintaining professional boundaries
  • Mental health interventions
  • Relapse prevention strategies

Timeline

Patient Registration Coordinator

BHG Recovery
01.2024 - 01.2025

Recovery Specialist

Transformations House
02.2022 - 04.2025

Personal Care Assistant

Life Companion
01.2015 - Current

Customer Service Specialist

Pawn America
01.2015 - 01.2019

Customer Service Representative

Satcom
01.2014 - 01.2015

Cashier

Caribou Coffee
01.2012 - 01.2013

High School Diploma -

Coonrapids High

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Safiyah Martin