Summary
Overview
Work History
Education
Skills
Workday Software Experience
Professional References
Academic Awards And Acknowledgements
Volunteer Experience
Timeline
Generic

SAFIYYAH BINT ABDUL-MALIK

Deputy Clerk
North Chesterfield,VA

Summary

After completing my high school education, my first priority was to move on to attain higher education at a 4-year university. I completed a dual degree program and received a Bachelor of Science degree in Criminal Justice, with a certificate in Global Education and a concentration in Forensic Science on May 12th, 2018. During my college career as well as post-graduation, I've held various professional positions, mainly in the administrative/office capacity. I specifically have the most experience in event planning/organization, data entry, secretarial tasks, clerical work, record management, courtroom and office administration in both law enforcement and medical environments.

Overview

11
11
years of professional experience

Work History

Principal Deputy Clerk

Chesterfield Circuit Court
07.2024 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
  • Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
  • Prepared detailed reports for internal use or submission to regulatory agencies as required by law or requested by supervisors.
  • Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
  • Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Edited and proofread documents for accuracy and completeness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.

Deputy Courtroom Clerk (Post-Court)

Chesterfield County Juvenile and Domestic Relations District Court
8 2022 - Current
  • Creating court documents, filing records related to legal cases, explaining procedures to people involved in cases, distributing jury summonses, and scheduling legal proceedings
  • Assist other court officers, lawyers and judges in handling any paperwork related to case processing.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Enhanced communication between legal professionals by promptly distributing correspondence and case updates.

Deputy Clerk (Post-Court)

Richmond Juvenile and Domestic Relations Court
08.2020 - 08.2022
  • Ensuring all court orders are accurately prepared and provided to the necessary parties
  • Ensures that information on the case is updated in the Juvenile Case Management System and scanned into the Juvenile Imaging System (JDIS)
  • Providing coverage for all dockets and courtrooms as needed
  • Maintain confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Promoted transparency within the court system through meticulous record keeping of all case-related documentation.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Supported judicial staff with research tasks, enabling them to make informed decisions during proceedings.

Data Entry Specialist

VA Department of Taxation
05.2021 - 08.2021
  • Survey reports and sheets of data, methodically review completed work, checking for computation errors or duplicate values before submitting the final product, enter information into spreadsheets, databases and customer relationship management systems, search for additional information for documents that are deemed incomplete, keep detailed records of tasks, files, and progress, verify, correct, and delete unnecessary data, or combine data from several sources.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
  • Created spreadsheets for more efficient recordkeeping.
  • Updated and maintained customer information, documents and records.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Verified accuracy of data entered into system to produce error-free reports.

Warrant Specialist

Chesterfield County Sheriff’s Office
04.2021 - 06.2021
  • Receive, process, validate, distribute and file, according to established procedures, various warrants such as Superior Court Warrants, District Court Warrants, Municipal Court Warrants and warrants from other agencies in Washington and throughout the United States
  • Maintain organized and accurate criminal/citizen databases using VCIN/NCIC information
  • Codify warrants and index into automated record system, complete warrant processing, remove warrant from active system in a timely manner, hand carry requests for warrants, protection orders and other documents for issuance, processing or certification according to mandated timelines, and file and distribute document according to established procedures
  • Participate in extradition processes related to various warrants; communicate with appropriate authorities and monitor statutes; arrange for transportation of subject as required; process paperwork according to established procedures
  • Conduct monthly validations in order to comply with state requirements.

Emergency Communications Officer

Richmond Department of Emergency Communications
01.2020 - 08.2020
  • Studied and became familiarized with all Richmond Police, Fire, Department of Public Works and EMS emergency/non-emergency calls
  • Accurately, efficiently, and effectively dispatch proper resources to citizens and other inner agency departments
  • Prioritized numerous calls for service based on severity and various critical factors
  • Maintained clear, organized and accurate files
  • Maintained organized and accurate criminal/citizen databases using VCIN/NCIC information
  • Stayed informed about various events taking place in the City of Richmond, Henrico County, Chesterfield County
  • Mastered the proper questioning and interview format for all calls that come to the 911 emergency and non-emergency lines.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.

Emergency Department Medical Scribe

Richmond Emergency Physicians, Inc
03.2018 - 09.2019
  • Completed 5 weeks of Virtual Emergency Room Scribe Training, and passed Initial & Final Comprehensive exams with an 80% or above
  • Performed 9 hour shifts in various Emergency Room Departments (Bon Secour’s St.Mary’s and St. Francis Hospitals)
  • Accompanied ER Physicians to each patient’s room to take notes on chief complaint, relevant symptoms, and take down the physical exam and any other information pertinent to the patient’s medical record
  • Maintained all required departmental trainings and stayed up to date with all certifications
  • Successfully completed medical charts, discharge/admission charts, re-evaluations as needed, as well as many other tasks requested by the physician
  • Assisted in organizing fundraising efforts at various hospitals by organizing fliers, tabling, ordering merchandise, coordinating vendors and other organizations to participate in the event(s), selling tickets, marketing material(s), etc.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Emergency Department Medical Scribe

Scribe America
03.2017 - 09.2018
  • Completed 7 sessions of Virtual Emergency Room Scribe Training, and passed Initial & Final Comprehensive exams with an 80% or above
  • Exam Material Included: Pathophysiology, HPI Elements, ROS Elements, Physical Exam Findings, Emergency Department Course, Billing & Coding Concepts, Critical Care Requirements, Hospital Policies, and HIPAA/ PHI concepts
  • Performed 10 hour shifts in various Emergency Room Departments (John Randolph Hospital, Johnston Willis Hospital, TriCities Emergency Department)
  • Accompanied ER Physicians to each patient’s room to take notes on chief complaint, relevant symptoms, and take down the physical exam and any other information pertinent to the patient’s medical record
  • Successfully completed medical charts, discharge/admission charts, re-evaluations as needed, as well as many other tasks requested by the physician.

Student Orientation Leader

VCU Office of New Student Programs
05.2014 - 08.2015
  • Organized 3 days of events to welcome incoming freshman college students and their families to the VCU Campus
  • This included organizing breakfast, lunch, and dinner for over 3,000 students, organizing them into cohorts based on major/degree programs, and also organizing representatives from each department at VCU to come and speak with the students to explain the purpose of their department/organization to the students and their families
  • Facilitated Room/Board accommodations for the students in various residence halls on campus, and facilitated accommodations for their families at local hotels (if they were not local residents)
  • Acted as a student group facilitator by using various activities and icebreakers to help students feel safer and more comfortable
  • Gave students and families tours around the VCU Campus as well as facilitated question and answer discussions
  • Facilitated “Welcome Week”; Which was 7 days of events that gave students an official welcome to the campus as the semester began
  • As orientation leaders, we would help students locate their classes based on their schedules, have school supply giveaways, and even raffle off laptops/tablets
  • Worked closely with other departments on campus to provide comprehensive information to new students during orientations.
  • Coordinated social activities during the orientation period for an enjoyable introduction to campus culture.
  • Helped students troubleshoot and resolve issues with registration.

Campus Security Officer

VCU Residence Hall Security
12.2013 - 05.2014
  • Worked to maintain a safe and healthy environment for students, faculty, and visitors
  • Developed many new skills and strengths as far as communication and management.
  • Enhanced campus safety by conducting regular patrols, identifying potential hazards, and addressing security concerns.
  • Improved knowledge of security services available to students and campus personnel by participating in workshops and security trainings.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Documented safety and security incidents using preset guidelines and methods.

Secretary

Department of Veterans Affairs (Commissioner’s Office)
  • Worked as a receptionist
  • Answering phones, copying, scanning, editing letters, assisting with incoming/outgoing mail, helping with various office projects
  • Coordinating fundraising events for veterans, disabled veterans and their families
  • Compiled fliers, newsletters and advertising materials to encourage other organizations to attend our fundraising events as well as facilitate donations
  • Assisted in overseeing all administrative activities related to payroll, processing payroll on a regular basis and sometimes managing benefits, as well as use of Excel and QuickBooks.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Performed research to collect and record industry data.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed filing system, entered data and completed other clerical tasks.

Education

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Virginia Commonwealth University
Richmond, VA

High School Diploma -

Tawheed Preparatory High School
Richmond, VA

Skills

Document processing

Records Management

Adaptability

Independent worker

Performance Improvement

Adaptability and Flexibility

Multitasking Abilities

Task Prioritization

Written Communication

Problem-solving aptitude

Meticulous attention to detail

Professional Demeanor

Organizational Skills

Reliability

Administrative Support

Microsoft Office proficiency

Accuracy and Attention to Detail

Workday Software Experience

2014, 2018, Extensive experience using Workday to import patient data from excel spreadsheets, online Kronos Databases, Meditech as well as Epic Databases. Also used Workday’s functionality to assist in training by utilizing goal management tools, performance evaluations, career/scribe training action plans, and keeping all staff on course as far as completing all training modules, educational exercises and concept courses. Implementation of security protocols on various data/documents in order to preserve HIPAA/Patient Privacy Displaying employee/scribe trainees work performance levels using various chart forms and table data Utilizing Workday templates to develop training materials, user-friendly technology guides for new employees.

Professional References

  • Ortoria Hymons, 804-646-5110, ortoria.hymens@richmondgov.com
  • Raynord K. Flowers, 804-646-5110, Raynord.Flowers@richmondgov.com
  • Melanie Givens, (804)-386-7178, Melanie.Givens@richmondgov.com
  • Lynnane J Yndestad, (804) 828-3700, ljyndestad@vcu.edu
  • Stephanie Mullins, (910)-389-3338, Stmamu@hotmail.com
  • Nailah Salvary, (202) 758-7809, salvarynm@iCloud.com
  • Adrianna Phoenix, 804-367-7010, Adrianna.phoenix@tax.virginia.gov
  • Lisa Greene, 804-367-8216, Lisa.Greene@tax.virginia.gov
  • Montese Y McClain, 804-646-2900; 804-269-2516, mmcclain@vacourts.gov
  • Judge Marilynn C. Goss, 804-938-7622, mgoss@vacourts.gov
  • Gregory Carr, 804-938-1900, gcarr@vacourts.gov
  • McKell Burkhardt, 804-591-6866, Mburkhardt@vacourts.gov

Academic Awards And Acknowledgements

  • DCJS Certification
  • Concealed Carry Permit
  • Basic Dispatch Academy Graduate, Emergency Communications Officer
  • VCIN Certification
  • NCIC Certification
  • NCMEC Certification
  • Active Shooter Training
  • VA Tax Data Entry Specialist
  • Dean’s List for 4 sequential semesters.
  • Interfaith Council of Greater Richmond Youth Excellence Award

Volunteer Experience

  • IQRA Academy of Virginia, Richmond, VA, Secretary/Administration, Teacher’s Aid, Assisting in office work (filing, organizing, shredding), Served as a media consultant for the yearbook committee, Assisted in ordering all necessary text books for each subject as well as all grade levels., Created inventory sheets to keep track of textbooks and other educational materials, Assisted in overseeing all administrative activities related to payroll, processing payroll on a regular basis and sometimes managing benefits, as well; Use of Excel, Quickbooks
  • Patient Services- Chippenham Hospital, Delivering flowers and meals to patients, Working at the Information Desk, Registering patients, Answering/Transferring phone calls to appropriate person(s)

Timeline

Principal Deputy Clerk

Chesterfield Circuit Court
07.2024 - Current

Data Entry Specialist

VA Department of Taxation
05.2021 - 08.2021

Warrant Specialist

Chesterfield County Sheriff’s Office
04.2021 - 06.2021

Deputy Clerk (Post-Court)

Richmond Juvenile and Domestic Relations Court
08.2020 - 08.2022

Emergency Communications Officer

Richmond Department of Emergency Communications
01.2020 - 08.2020

Emergency Department Medical Scribe

Richmond Emergency Physicians, Inc
03.2018 - 09.2019

Emergency Department Medical Scribe

Scribe America
03.2017 - 09.2018

Student Orientation Leader

VCU Office of New Student Programs
05.2014 - 08.2015

Campus Security Officer

VCU Residence Hall Security
12.2013 - 05.2014

Deputy Courtroom Clerk (Post-Court)

Chesterfield County Juvenile and Domestic Relations District Court
8 2022 - Current

Secretary

Department of Veterans Affairs (Commissioner’s Office)

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Virginia Commonwealth University

High School Diploma -

Tawheed Preparatory High School

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SAFIYYAH BINT ABDUL-MALIKDeputy Clerk