Summary
Overview
Work History
Education
Skills
Timeline
Generic

Safiyyah Skipworth

Chattanooga,TN

Summary

Ten plus years of professional work experience. Four years’ experience in insurance setting, working for providers and members with experience in handling enrollments, contracts, provider information, and system configuration. Able to work with a team or independently as needed to complete time sensitive projects in a high-pace environment with minimal supervision. Proficient in Microsoft Office Products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Eligibility Assistant

Deparment Of Human Services
07.2023 - Current
  • Focus on great customer service verbally and or electronically
  • Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Communicated with people from various cultures and backgrounds on application process.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Provide assistance to clients in order to meet long term needs
  • Process data collection to ensure cases are being processed in a timely manner
  • Enter applications, verifications and any other documents required into data base and other filing systems
  • Prioritizes daily, weekly and monthly activities to ensure all work is completed
  • Train peers in order to ensure a smooth transition from new systems or new job duties. EBMS, Data Collection, and Interviews
  • Helped with Cadas (drug rehab program) clients by conducting data collection to ensure timely processing of cases

ADA Processor/ Leave Specialist

Unum
01.2021 - 01.2022
  • Perform all aspects of communication with employers and employees to discuss leave
  • Execute and manage various types of leave of absence for employers
  • Reviewing applications requests for leaves and classifying the type of leaves based on detail provided of the claim
  • Prioritize a leave work list and meeting time sensitive assignments.

Hamilton County Clerk

Hamilton County
04.2017 - 01.2020
  • First point of contact for clergy assistance to individuals of all cultures and backgrounds
  • Notarized and handled necessary documents with confidential information in a timely fashion
  • Handled and processed highly sensitive documents and ensuring appropriate deliveries to specific departments
  • Assist customers with voting registration, tag, and title.

Customer Service Representative

BCBS TN
01.2014 - 04.2017
  • Perform all aspects of communication via telephone and email to assist internal and external customers
  • Actively listen to providers regarding benefits and eligibility
  • Demonstrate multitasking skills by providing great customer service while keying information
  • Promoted to handle claims in addition to benefits
  • Review policies and assist with processing claims all while following HIPAA guidelines.

Education

Bachelor of Science - Criminal Justice

UTC
Chattanooga, TN
05.2025

High School Diploma -

Hixson, TN
12.2001

Skills

  • Leadership
  • Group Management
  • Oral/Written Communication
  • Organization
  • Prioritizing
  • Ability to Multitask
  • Analyzing Data
  • Conflict Resolution
  • Microsoft Office

Timeline

Eligibility Assistant

Deparment Of Human Services
07.2023 - Current

ADA Processor/ Leave Specialist

Unum
01.2021 - 01.2022

Hamilton County Clerk

Hamilton County
04.2017 - 01.2020

Customer Service Representative

BCBS TN
01.2014 - 04.2017

Bachelor of Science - Criminal Justice

UTC

High School Diploma -

Hixson, TN
Safiyyah Skipworth