Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
CEO & Founder
Patel Ventures LLC
07.2022 - Current
Achieved company growth by implementing strategic plans and streamlining operations.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed key operational initiatives to drive and maintain substantial business growth.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Fostered strong relationships with industry partners to expand business opportunities.
Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
Managed financial, operational and human resources to optimize business performance.
Represented organization at industry conferences and events.
Director of Airport Operations
Bambuza Hospitality Group
01.2021 - Current
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Analyzed market trends and customer feedback to develop new strategies for improving operations.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Negotiated contracts and agreements to optimize cost savings and efficiency.
Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Introduced new methods, practices, and systems to reduce turnaround time.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Developed and implemented project plans and budgets to ensure successful execution of new store opening.
Bambuza Vietnam Kitchen - General Manager
SeaTac
11.2018 - 12.2020
Carefully interviewed, selected, trained and supervised staff
Interacted positively with customers while promoting hotel facilities and services
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
Correctly calculated inventory and ordered appropriate food supplies
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Led and directed team members on effective methods, operations and procedures
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
General Manager
Pallino Pastaria, SeaTac
04.2012 - 11.2018
Carefully interviewed, selected, trained and supervised staff
Handled scheduling duties to ensure that the restaurant was properly staffed at
all times
Greeted customers in a timely fashion while quickly determining their needs
Educated customers about the brand to incite excitement about the
company's mission and values
Assigned work to team members based on company needs, personal
strengths and job knowledge
Carefully developed a lucrative annual food and beverage marketing plan
and strict budget to maximize profits.
Shift Supervisor
Pallino Pastaria, SeaTac
10.2008 - 04.2012
Coordinated team members with a focus on productivity, efficiency, and
enhancing the customer experience
Resolved guest complaints quickly and efficiently
Operated all kitchen equipment adeptly
Properly handled and timely processed cash and credit card
transactions
Prepared food items consistently and in compliance with recipes,
portioning, cooking and waste control guidelines
Practiced safe food handling procedures at all times
Worked with team members to improve performance and implement training
updates.
Concessions - Shift Leader
Concourse, SeaTac
03.2007 - 07.2008
Maintained high standards of customer service during high-volume, fast-
paced operations
Prepared all food orders within a 2-3 minute time frame
Assembled food orders while maintaining appropriate portion control
Cleaned and organized eating, service, and kitchen areas
Trained kitchen staff on proper use of equipment, food handling, and portion
sizing
Worked stations including pizza, omelet, soup, salad, sandwich, and dessert
at a busy cafeteria.