Safwat Al Balli

1- Reported damages, maintenance problems, safety issues, and potential hazards to management.

2- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.

3- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.

4- supervising the operations of organizing and restocking housekeeping carts at end of each shift to prepare for next shift and taking pictures .

5- Monitors responses on visitor surveys and letters

identifies problems areas and formulates solutions/writing emails communicate with the administration.

6- Attracts and retains the best possible staff for execution of housekeeping and other department duties.

7- Performs annual appraisals and document all interim performance issues

8- Implement systems for proper labeling of all chemicals in use in the housekeeping office, and on all front and back of the house.

9- Able to maintain the actual use of materials used in cleaning and requesting the quantities needed by the floor.

10- Uses the the HOTSOS program to constantly upgrade, update, and enhance best practices in custodial operations

11- supervising the housekeeping team by checking the amount of the rooms , the refusing service room, checking the Don’t disturb rooms , plus assigning the rooms to the team as needed.

12- Dealing with the housekeeping executives/Director/about all the problems and trying to find the solutions if possible.

• Oversee and ensure the smooth operation of assigned area
• Supervise, train, direct, and assist all employees assigned to the area
• Distribute workload fairly and evenly to those assigned to the station
• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
• Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
• Perform daily written guest room inspections in accordance with department standards
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas
• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service
• Perform other job related duties as requested.

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

• Develop and be accountable for a safety culture that creates a work environment where no one gets hurt
• Assist in communication and develops relationships with client and District Manager
• Document inspections in Computerized Maintenance Management System (CMMS)
• Keep building space inventory updated and schedules current while closing loop with requestors on completed work requests
• Assist leadership with compliance with the United Arab of Emirates regulations and federal government regulations
• Provide first line safety inspection against slips, trips, falls
• Assist with the HR function and payroll in regards to all employees
• Responsible for inventory control and may assist with supply and equipment orders.