Summary
Overview
Work History
Education
Skills
Timeline
Generic

Safyia Westmorland

Chicago,IL

Summary

Accomplished Bakery Manager at Jewel Osco, adept in business management and team building, significantly increased sales by over $100,000 in two years. Leveraged expertise in bakery operations and employee training to enhance product sales and customer satisfaction, while fostering a positive work environment. Demonstrates a superior work ethic and problem-solving skills, with a focus on cost control and sales growth. Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over 4 years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

6
6
years of professional experience

Work History

Bakery Manager

Jewel Osco
03.2020 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Established performance goals and empowered bakers to exceed targets.
  • Consistently exceeded sales projection gaining the company over 100,000 in sales over the course of 2 years.

Associate/Busser

AMC Theatres
11.2019 - 03.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Crew Member

Wendys Restaurant
06.2019 - 11.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Seasonal Shopper

Amazon
04.2018 - 07.2019
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.

Education

Associate of Arts - Music Performance

Harold Washington College
30 E Lake St
05.2021

High School Diploma -

Morgan Park HIgh School
1744 W Pryor Ave
06.2018

Skills

  • Order Management
  • Employee Scheduling
  • Supply Ordering
  • Food management experience
  • Supervisory Experience
  • Bakery Operations
  • Sanitation Procedures
  • Business Management
  • Cost Control
  • Ingredient Knowledge
  • POS System Operation
  • Pastry Techniques
  • Staff Coaching and Training
  • Multitasking and Prioritizing
  • Employee Training
  • Inventory and Stocking
  • Handling Complaints
  • Critical Thinking
  • Superior Work Ethic
  • Product Sales
  • Retail Operations
  • Adaptable to Changing Demands
  • Sales floor organization
  • Team Building and Motivation
  • Time Management
  • Problem-Solving
  • Cleaning
  • Cash Handling
  • Taking Orders
  • Customer Engagement
  • Self-discipline
  • Safe Food Handling
  • Integrity and Honesty
  • Heavy Lifting
  • Store Opening and Closing

Timeline

Bakery Manager

Jewel Osco
03.2020 - Current

Associate/Busser

AMC Theatres
11.2019 - 03.2020

Crew Member

Wendys Restaurant
06.2019 - 11.2019

Seasonal Shopper

Amazon
04.2018 - 07.2019

Associate of Arts - Music Performance

Harold Washington College

High School Diploma -

Morgan Park HIgh School
Safyia Westmorland