Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salma Mohamed

Eden Prairie,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Digital Online Associate

Walmart
07.2023 - Current
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Established and maintained e-commerce website to promote and sell products.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Researched and developed new products to meet customer demands.
  • Tested website features and functionality for optimal performance.

Dispatcher

LIM Express
04.2022 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.

Education

High School Diploma -

Eden Prairie Senior High School
Eden Prairie
05.2023

Skills

  • Customer feedback analysis
  • Customer retention strategies
  • Online community engagement
  • Attention to detail
  • Cross-functional collaboration
  • Performance tracking
  • User experience design

Languages

somali
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Digital Online Associate

Walmart
07.2023 - Current

Dispatcher

LIM Express
04.2022 - Current

High School Diploma -

Eden Prairie Senior High School

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Salma Mohamed