Sagal Yusuf
Okemos,MI
Summary
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with navigating complex routes and ensuring passenger safety. Utilizes strong communication skills to manage diverse passenger needs effectively. Track record of reliability and punctuality in all aspects of transportation duties.
Overview
15
15
years of professional experience
Work History
Operation Bus Driver
Capital Area Transportation Authority
06.2023 - 11.2025
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Communicated regularly with central dispatch teams to report delays and route changes.
Patient Care Technician
Arcadia Home Care & Staffing
03.2018 - Current
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Maintained up-to-date knowledge of best practices in patient care through participation in ongoing professional development opportunities.
Medical Administrative Assistant
University Of Michigan Hospital
08.2010 - 12.2017
- Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems.
- Registered patients and completed associated paperwork for accurate records.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and processed patient referrals and transfer requests.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
Education
Associate of Science - Criminal Justice
Lansing Community College
Lansing, MI06-2026
Associate of Applied Science - Criminal Justice
Lansing Community College
Lansing, MI05-2019
Administrative Medical Assistant
Career Quest Learning Center
Lansing, MI10.2016
Skills
- Weather condition driving
- Home Health Aide (HHA)
- Pre-trip inspections
- Passenger assistance
- Local traffic regulations
- Passenger safety
- CDL license
Timeline
Operation Bus Driver
Capital Area Transportation Authority
06.2023 - 11.2025
Patient Care Technician
Arcadia Home Care & Staffing
03.2018 - Current
Medical Administrative Assistant
University Of Michigan Hospital
08.2010 - 12.2017
Administrative Medical Assistant
Career Quest Learning Center
Associate of Science - Criminal Justice
Lansing Community College
Associate of Applied Science - Criminal Justice
Lansing Community College