Sagan Rex
Summary
Seeking to leverage skills and experience to contribute effectively to a dynamic team. Proven extensive experience in administrative support and customer service; managing multiple tasks efficiently to deliver results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Processor
Javitch Block LLC
07.2021 - 06.2024
- Requested, processed, and approved default and settlement judgment motions
- Trained and coached new hires in motion preparation and requesting
- Communicated with courts to obtain case information and scheduled default judgment hearings
- Resolved issues such as denials and filing exceptions
- Scanned and organized documents, expedited motions to avoid dismissals, and ran post-suit reports
- Assisted with organizing incoming and outgoing mail
- Notarized motion and suit military affidavits
Enrollment Specialist
OneShare Health
07.2020 - 04.2021
- Managed outbound and inbound calls in a call center environment
- Presented programs to potential members and completed enrollment, averaging approximately20 enrollments per month
- Assisted with retention efforts as needed
Customer Service Representative
Roadrunner Freight
07.2018 - 07.2020
- Assisted with tracking, tracing, and entering pickups for consignees, shippers, and billing parties
- Collaborated with carriers to resolve shipping issues and handled overages, shortages, and damages
- Conducted investigations and inspections for damaged freight
- Communicated with consignees, shippers, and billing parties to obtain disposition of freight as needed
Medical Expense Specialist
Liberty HealthShare
06.2017 - 03.2018
- Assisted members with medical expense inquiries; transitioned to team lead within 6 months
- Reviewed call reports to provide coaching to team members
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
High school Diploma -
Springfield High School
Akron, OH06.2007
Skills
- Data entry experience
- Multi-line phone systems
- Microsoft Outlook
- Microsoft Excel
- Document management
- Attention to detail
- Customer service
Certification
- Certified Notary Public
- September2022 to September2027
Timeline
Processor
Javitch Block LLC
07.2021 - 06.2024
Enrollment Specialist
OneShare Health
07.2020 - 04.2021
Customer Service Representative
Roadrunner Freight
07.2018 - 07.2020
Medical Expense Specialist
Liberty HealthShare
06.2017 - 03.2018
- Certified Notary Public
- September2022 to September2027
High school Diploma -
Springfield High School
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