Sagan Wilson
Lubbock,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
District Manager
3ForTea LLC
03.2018 - Current
- Supervised 10 locations to enforce high-quality standards of operation.
- Coordinated with other area managers to actualize performance improvement strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated cross-functionally with corporate, regional and other franchisees to maintain a consistent message and experience.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular walk throughs of operational practices at each location within the manager.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw twenty-five plus successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
High School Diploma -
Artesia High School
Artesia, NM05.2009
Skills
- Leadership skills
- Recruit
- Strategic Planning
- Customer Service
- Goal Setting and Performance Metrics
- Operations Management
- Customer Relations
- Multi-unit management
- Team Building Practices
- Team Leadership
- Client Relationship Building
- Recruiting and Hiring
- Conflict Management
Timeline
District Manager
3ForTea LLC
03.2018 - Current
High School Diploma -
Artesia High School