SAGAR BHAVSAR
Katy,TX
Summary
Proven IBM sales and alliance leader with 10+ years of success winning technology decision points, expanding enterprise accounts, and leading cross-functional teams through high-impact deals. Expert in IBM’s software, cloud, and AI portfolio. Strong track record of building C-suite relationships, developing strategic account plans, and delivering revenue growth through aligned execution across IBM, partners, and ecosystems.
Overview
12
12
years of professional experience
Work History
Senior Customer Success Manager – Strategic Accounts
IBM
04.2024 - 01.2025
- Drive expansion of IBM Cloud (IaaS, PaaS, OpenShift) and AI portfolio across strategic accounts, influencing technology decision-making at executive levels.
- Manage $6M+ in ARR across named accounts; identified and progressed $2.4M in net new opportunities within 6 months by aligning cloud and AI solutions with client initiatives.
- Partner closely with Account Technical Leaders to co-develop account strategies and lifecycle plans, contributing to 20% improvement in retention and upsell metrics.
- Mobilize brand sales, technical teams, and partner support to co-sell IBM solutions and ensure high-touch client engagement.
Senior Global Alliance Program Manager
IBM
05.2022 - 04.2024
- Grew alliance-driven pipeline by 30% YoY through co-selling initiatives with GSI and ISV partners. Drove joint go-to-market execution, positioning IBM in large enterprise accounts.
- Negotiated strategic partner agreements and ensured compliance, co-marketing execution, and coordinated sales tactics.
- Led cross-functional engagement across IBM sales, partner teams, and product groups—resulting in $4M in incremental influenced revenue.
- Developed quarterly reviews and forecasting with ecosystem partners to ensure visibility and accountability in pipeline contribution.
Senior Client Technical Professional
IBM
10.2019 - 05.2022
- Influenced $3M+ in security and cloud solution wins through technical presentations, POCs, and trusted advisory engagements across Fortune 500 clients.
- Led client discovery sessions and solution design around IBM Security (Verify, Guardium, IGA, PAM), driving competitive differentiation and faster sales cycles.
- Provided technical enablement for IBM sellers and partners, boosting confidence and win rate in competitive deals.
Strategic Client Success Manager
IBM
01.2019 - 10.2019
- Acted as trusted advisor for MaaS360 and UEM product suite; boosted client renewals and expansion, directly contributing to $1.2M in renewals.
- Established strategic plans with customer executives, improving adoption health scores by 40% across top 10 accounts.
- Improved collaboration between sales, finance, and delivery teams to ensure a frictionless post-sale experience.
National Account Manager – Digital Trust
IBM
07.2018 - 01.2019
- Owned end-to-end sales for enterprise security offerings; closed $1.5M in net-new business in under 6 months.
- Created territory and account plans across competitive verticals, delivering accurate forecasts and positioning IBM against top competitors.
- Developed communication plans and co-created value-based messaging with marketing and technical teams.
Various Technical & Advisory Roles
IBM
01.2013 - 01.2018
- Delivered successful implementations and solution architecture across Identity and Access Management (IAM), mobile security, and cloud security projects.
- Supported global teams in deployment, training, and technical troubleshooting across U.S., India, and China operations.
Education
Bachelor Of Science - Information Technology
Pennsylvania State University
University Park, PASkills
- Enterprise Technology Sales Strategy
- IBM Cloud, AI, & Security Portfolio
- Pipeline Development & Deal Closure
- Strategic Account Planning
- Executive Engagement & C-Level Influence
- Cross-Functional Team Leadership
- Partner & Ecosystem Selling (ISV, GSI)
- Forecasting, Opportunity Management
- Competitive Differentiation & Positioning
- Data-driven decision making
Technical Expertise
Identity and Access Management: SAML, OIDC, OAuth 2.0, Federation, Reverse Proxy, MFA, SSO, SCIM, REST API, JIT, On-Premises Provisioning, User Life Cycle, Adaptive Authentication, IGA, Identity Protection, ITDR, Verify Identity Protection (VIP), Enterprise IdPs, MS Entra, Social login providers
UEM (MDM) Integrations: Apple Business Manager, Android Enterprise, Cisco ISE, ServiceNow, IBM Security Verify (IAM), Ping Identity, OKTA, Google Workspace, Samsung KME (Knox)
IBM Security Product Exposure: Guardium, Verify PAM, QRadar, CP4S, Watsonx (Data & Fabric)
Information Security: Security vulnerability assessment, Vendor Risk Assessment, Security infrastructure architecture, Data security, Architecture Review, HIDS, NIDS, Security Policies, MSA, Contracts
Desktop OS: Windows 7+, Apple macOS 10+
Server OS: Windows Server (2003, 2008R2, 2012, 2016, 2019)
Microsoft Products: Exchange, Office365, SharePoint, Active Directory, Certificate Authority
Timeline
Senior Customer Success Manager – Strategic Accounts
IBM
04.2024 - 01.2025
Senior Global Alliance Program Manager
IBM
05.2022 - 04.2024
Senior Client Technical Professional
IBM
10.2019 - 05.2022
Strategic Client Success Manager
IBM
01.2019 - 10.2019
National Account Manager – Digital Trust
IBM
07.2018 - 01.2019
Various Technical & Advisory Roles
IBM
01.2013 - 01.2018
Bachelor Of Science - Information Technology
Pennsylvania State University
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