Summary
Overview
Work History
Education
Skills
Timeline
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SAGAR DAS

Madison,WI

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Postmaster

USPS
Jefferson, WI
10.2024 - Current
  • Conducted regular maintenance on all postal equipment such as scales, computers, printers.
  • Maintained accurate inventory levels for a variety of products and services offered by the post office.
  • Managed relationships with vendors to maintain quality supplies at competitive prices.
  • Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
  • Processed incoming and outgoing mail according to postal regulations.
  • Ensured compliance with safety regulations when handling hazardous materials or equipment.
  • Resolved customer complaints in an efficient manner while providing excellent customer service.
  • Assisted in the hiring and training of new employees.
  • Developed strategies to improve efficiency within the post office's operations.
  • Implemented measures to reduce operational costs while maintaining quality standards.
  • Organized mail sorting operations to ensure timely delivery.
  • Performed daily opening and closing procedures of the post office.
  • Prepared reports on operational activities for upper management review.
  • Supervised and coordinated postal facility's operational, management, and supportive services.
  • Evaluated employee performance, offering feedback on areas needing improvement.

Customer Service Supervisor

USPS
Rochester, MN
12.2023 - 10.2024
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Developed work schedules according to budgets and workloads, covering priority tasks.

Postal Support Employee

USPS
Los Angeles, CA
01.2023 - 11.2023
  • Organized packages in preparation for delivery.
  • Monitored the flow of mail through the system to ensure timely delivery.
  • Processed incoming and outgoing mail using automated sorting machines.
  • Maintained an inventory of postage stamps and other supplies.
  • Provided assistance in training new personnel on postal operations processes.
  • Reported any irregularities or damages to supervisor immediately.
  • Performed manual distribution of mail to designated areas.
  • Sold stamps, services and packaging.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Handled undeliverable mail in accordance with established procedures.
  • Sold stamps and money orders to mail customers along daily route.

Sales Manager

MA DURGA WHOLESALE LLC
Los Angeles, CA
01.2021 - 12.2022
  • Maintained accurate records of all transactions between customers and company representatives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Developed and implemented sales strategies to increase market share.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Territory Manager

ITG BRANDS LLC
San Dimas, CA
06.2018 - 12.2020
  • Established relationships with key customers, vendors, and distributors in the area.
  • Coordinated trade shows and other promotional events to raise brand awareness in the territory.
  • Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
  • Analyzed sales data to identify trends and areas for improvement.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
  • Collaborated with marketing team to develop promotional materials suitable for the territory.
  • Identified and resolved issues affecting sales performance in the territory.

Education

High School Diploma -

RAJBARI GOVT COLLEGE
DHAKA
12-2014

Bachelor of Science - ELECTRICAL AND ELECTRONICS ENGINEERING

AMERICAN INTERNATIONAL UNIVERSITY
DHAKA BANGLADESH

Skills

  • Equipment maintenance
  • Inventory management
  • Data analysis
  • Safety compliance
  • Customer service
  • Employee training
  • Records management
  • Cash handling
  • Professionalism
  • Team building
  • Adaptability
  • Problem-solving

Timeline

Postmaster

USPS
10.2024 - Current

Customer Service Supervisor

USPS
12.2023 - 10.2024

Postal Support Employee

USPS
01.2023 - 11.2023

Sales Manager

MA DURGA WHOLESALE LLC
01.2021 - 12.2022

Territory Manager

ITG BRANDS LLC
06.2018 - 12.2020

High School Diploma -

RAJBARI GOVT COLLEGE

Bachelor of Science - ELECTRICAL AND ELECTRONICS ENGINEERING

AMERICAN INTERNATIONAL UNIVERSITY

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