Experienced with leading sales teams to achieve goals. Utilizes strategic planning and market analysis to drive growth. Track record of building strong client relationships and fostering team success.
Overview
7
7
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
10.2024 - Current
Provided customer service support by addressing inquiries and resolving issues related to mail services.
Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
Hired, trained, and evaluated performance of 20 employees.
Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
Collaborated with team members to streamline workflow processes and improve overall service quality.
Supported inventory management by tracking supplies required for daily postal operations effectively.
Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
SUPERVISOR CUSTOMER SERVICES
USPS
12.2023 - 10.2024
Monitored workflow efficiency, identifying areas for improvement and implementing solutions.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Developed training materials to streamline onboarding processes for new employees.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Retail Sales Associate
USPS
01.2023 - 11.2023
Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Operated point-of-sale system, processing transactions with accuracy and speed.
Maintained visual merchandising standards to enhance product displays and store aesthetics.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Supported store leadership in implementing new merchandising strategies to improve product positioning.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Sales Manager
MA LAXMI WHOLESALE LLC
06.2020 - 01.2023
Developed and implemented sales strategies to achieve revenue targets.
Trained and mentored junior sales representatives on product knowledge and customer engagement techniques.
Analyzed market trends to identify new sales opportunities and adjust tactics accordingly.
Managed client relationships, ensuring high levels of satisfaction and repeat business.
Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
Territory Sales Representative
ITG Brands
06.2018 - 06.2019
Implemented strategic marketing initiatives to promote products and enhance brand visibility in territory.
Monitored competitor activities and adjusted sales strategies accordingly to maintain competitive edge.
Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
Increased market share by identifying emerging trends and adjusting sales strategies accordingly.