Sagar Joshi

• Oversaw the end to end recruiting, training, coaching and development of company employees. -Leveraged my interpersonal and organizational skills to meet company goals.
• Created systems to help operational functionality which in turn increased office revenue by 10%.
• Coach, train and develop new employees
• Document weekly office revenue

Organize meetings for the week

Implemented work management software to organize data and communicate.

• Identified and pursued new sales opportunities within existing accounts to maximize revenue growth.
• Leveraged in-depth knowledge of telecommunications and fiber optic solutions to tailor high-impact offerings.
• Maintained expertise on industry trends and competitor activities to enhance customer positioning.
• Generated consistent revenue increases through detailed tracking of upsell and cross-sell initiatives.

• Collaborated with sales team to create and implement high-impact strategies for AT&T, aligning objectives with market trends.
• Surpassed sales targets and KPIs by employing a data-driven account management approach.
• Led tailored product demonstrations, effectively communicating value propositions to enhance customer decision-making.
• Increased weekly sales revenue from 11% to 38% within three months through refined sales techniques and improved customer relationships.
• Achieved ranking in top 10 out of 1,500 Account Managers nationwide for total sales revenue, reflecting exceptional performance.

• Working with multiple X amounts company’s such as Pure Storage, HPC Nimble, SuperMicro , Equus Computer Systems, INFINIDAT, Siemens Medical Solutions, Quantum, ITRenew and Sonendo
• Quick & efficient responses to customer/partner requests for technical support
• Directing the diagnosis & workflow of each service event to ensure successful conclusion
• Adhering to established procedures & protocols to ensure superior customer satisfaction
• Modeling responsiveness & integrity in all customer communications
• Accurately documenting, tracking & monitoring cases to ensure timely resolution
• Contacting, vetting, securing & working with the chosen field engineers to successfully execute each field event
• Seeking aid & help from SOC staff as needed
• Escalating to SOC management and partners per established procedures
• Working with the SOC to accomplish assigned goals & objectives
• Actively participating in the shift rotation including weekends, after hours & holidays as needed
• Performing other duties and projects as assigned
• Troubleshooted all network connection problems which arose for clients in the all region
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Maintained deep knowledge of business process activities and development strategies.
• Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.

• Work with Nipper and Sipper to handle permissions and user access with Windows operating system
• Aintained 100% accountability of all assigned equipment worth more than x amounts
• Responded to emergencies with speed, efficiency, and knowledgeable assistance
• Operated and maintained field communications equipment
• Utilized best practices and troubleshooting techniques to resolve hardware issues
• Monitored hardware to assess progress, adjust settings, and maintain desired tension and speeds
• Trained team members on all aspects of operating procedures and company services
• Directed personnel training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Managed, troubleshot, backed up and restored data, operating systems, files, documents, and drivers to provide comprehensive systems management and support
• Creating standard test apparatus to test equipment circuitry and conduct functional and environmental testing
• Nstalled frameworks and conduits to connect wiring, control panels and junction boxes.

• Prepared detailed analyses, plans, diagrams and verification procedures for existing and proposed computer applications
• Demonstrated leadership by making improvements to work processes and helping to train others
• Resolved interpersonal conflicts by listening, finding common ground and building relationships
• Implemented system security and data assurance software
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.