Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sagar More

Somerset

Summary

Dynamic and versatile professional with over 13 years of experience across event management, customer service leadership, front desk operations, and payroll analysis. Proven ability to coordinate and execute events, lead high-performing customer service teams, streamline administrative processes, and ensure accurate payroll management. Adept at building client relationships, optimizing workflows, and delivering exceptional service in fast-paced environments. Known for strong organizational skills, attention to detail, and a solutions-driven approach that consistently exceeds expectations.

Overview

13
13
years of professional experience

Work History

Payroll Analyst

AROMA FOOD LLC.
03.2025 - Current
  • Process bi-weekly payroll for 50+ employees using ADP, including salaried, hourly, and commissioned staff.
  • Calculate wages, overtime, deductions, and bonuses with precision and adherence to payroll schedules.
  • Ensure accurate tax withholdings and benefits deductions in compliance with federal and state regulations.
  • Manage onboarding documentation including W-4s, I-9s, and direct deposit authorizations.
  • Conduct regular audits of employment eligibility documents to ensure compliance with USCIS and IRS guidelines.
  • Maintain organized records for payroll processing, tax filings, and compliance audits.
  • Oversee employee time tracking, attendance, and scheduling through internal systems.
  • Address discrepancies in timecards by coordinating with department supervisors.
  • Ensure compliance with state labor laws including breaks and overtime policies.
  • Generate payroll and headcount reports for executive and finance teams.
  • Perform variance analysis to identify discrepancies or trends in labor costs.
  • Support internal audits by preparing accurate payroll documentation and historical data.
  • Serve as a point of contact for payroll inquiries, paycheck issues, and tax form corrections.
  • Guide employees through direct deposit setup and withholding adjustments.
  • Resolving payroll concerns efficiently to ensure employee satisfaction and accuracy.
  • Collaborate with HR for employee lifecycle updates including hires, exits, and leaves.
  • Partner with procurement and finance teams to support payment operations and payroll budgeting.
  • Supervise a team of 10+ staff, handling scheduling, performance tracking, and daily issue resolution.

FRONT DESK REPRESENTATIVE

MOGHUL RESTAURANT CHAIN
10.2023 - 02.2025
  • Welcomed and seated guests per shift, ensuring excellent first impressions and smooth guest flow.
  • Managed reservations and waitlists using [reservation system name] to optimize seating and minimize wait times.
  • Coordinated with servers, kitchen staff, and management to ensure timely service and guest satisfaction.
  • Handled high-volume phone inquiries for bookings, special requests, and event reservations.
  • Resolved guest concerns promptly and professionally, maintaining high customer satisfaction ratings.
  • Processed payments, issued receipts, and managed cash register accurately at the front desk/host stand.
  • Supported promotional events and upselling initiatives, contributing to increased revenue.
  • Trained new front desk/host staff on service protocols, POS systems, and company standards.
  • Maintained cleanliness and organization of the host stand and front-of-house area in compliance with safety standards.
  • Assisted with administrative tasks such as preparing guest reports, updating menus, and coordinating special events.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

SILGATE SOLUTION LTD.
Mumbai
09.2013 - 07.2023
  • Processed customer refunds, reviewed account alterations, resolved client inconsistencies and collected overdue payments in the collections department.
  • Balanced between maintaining trustful relationships with customers and ensuring timely payments to meet company targets.
  • Assisted customers in getting back on track with their payments, resulting in reduced amounts owed and fewer delinquent accounts.
  • Collected payment for outstanding/overdue bills utilising various methods, such as payment plans, credit card payments, and bank transfers.
  • Utilised SAP CRM software to manage collections accounts, complete daily logs, and track relevant data for reporting and analysis purposes.
  • Researched and rapidly resolved client conflicts to maintain key accounts and improve customer satisfaction.
  • Responded promptly to customer calls and emails, answering questions about products and services, and providing guidance on payment options and other account-related matters.

ASSISTANT EVENT MANAGER

CENTER POINT EVENTS
Mumbai
08.2012 - 08.2013
  • Assisted in planning, coordinating, and executing corporate events, weddings, conferences, and exhibitions while ensuring on-time delivery and quality.
  • Supervised a team, delegating tasks and monitoring performance to ensure seamless event operations.
  • Managed budgets, invoices, and cost negotiations with suppliers.
  • Acted as primary liaison between clients, vendors, and internal teams, ensuring client expectations were consistently exceeded.
  • Developed and maintained detailed event timelines, run-sheets, and contingency plans to handle last-minute changes effectively.
  • Oversaw venue selection, décor, catering, logistics, and technical setup including A/V, lighting, and seating arrangements.

Education

Masters - Business Administration

Monroe University
New Rochelle, NewYork, USA
01.2025

Bachelor’s - commerce

Mumbai University
Mumbai, India
06.2015

HSC -

Maharashtra Board
India
06.2012

SSC -

Maharashtra Board
India
06.2010

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • CRM
  • QuickBooks
  • PeopleSoft Software
  • ADP Work Force Now
  • ADP Work Force Manager
  • Payroll Tools
  • Mainframe
  • ERP Systems
  • Aspect
  • Firefly Software
  • Yardi
  • Timekeeping Systems
  • Employee Records Management

Languages

  • Fluent in English
  • Marathi
  • Hindi

Timeline

Payroll Analyst

AROMA FOOD LLC.
03.2025 - Current

FRONT DESK REPRESENTATIVE

MOGHUL RESTAURANT CHAIN
10.2023 - 02.2025

SENIOR CUSTOMER SERVICE REPRESENTATIVE

SILGATE SOLUTION LTD.
09.2013 - 07.2023

ASSISTANT EVENT MANAGER

CENTER POINT EVENTS
08.2012 - 08.2013

Masters - Business Administration

Monroe University

Bachelor’s - commerce

Mumbai University

HSC -

Maharashtra Board

SSC -

Maharashtra Board

Similar Profiles

CREATE PROFILE