Overview
Work History
Timeline
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Sagar Shahi

Queens,NY

Overview

1
1
year of professional experience

Work History

Remote IT Support Level 1

Delta Global IT
02.2021 - 08.2022
  • Create new users and support user-related like changing password, locks and emails
  • Managing Active Directory, Group, Group - Policy
  • PC Imaging, Inventory management and assess tracking
  • Managing End user support, on site and remote
  • Helpdesk support using ticketing system using fresh desk
  • Installing and configuring computer software operating system and applications
  • Managing administrator Exchange online, Teams
  • Help end users for any issue remotely using Quick Assist and Team Viewer and Teams
  • Managed their daily IT-related issues
  • Install, Configuration and troubleshoot Windows-based operating system
  • Respond to questions and concerns about service and escalate calls appropriately
  • Managed hardware Maintenace support including Dell, HP, Lenovo
  • Basic Office 365 Administration for Exchange and Teams.

IT Support Specialist

Orient IT
09.2022
  • Active Directory users and Exchange Mailbox management and end users outlook support
  • Support end-users with internet connectivity, VPN, and application-related issues
  • Multiple site PC Imaging, inventory management and asset tracking
  • Configure and troubleshoot local and network printer
  • Help Desk support to end users for application related issue (Outlook, Office, Teams, Zoom)
  • Experienced in online ticketing system, currently using Fresh Desk ticketing system
  • Supporting network technologies LAN, Switch and Routing.

Timeline

IT Support Specialist

Orient IT
09.2022

Remote IT Support Level 1

Delta Global IT
02.2021 - 08.2022

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Sagar Shahi