Sagar Shahi
Queens,NY
Overview
1
1
year of professional experience
Work History
Remote IT Support Level 1
Delta Global IT
02.2021 - 08.2022
- Create new users and support user-related like changing password, locks and emails
- Managing Active Directory, Group, Group - Policy
- PC Imaging, Inventory management and assess tracking
- Managing End user support, on site and remote
- Helpdesk support using ticketing system using fresh desk
- Installing and configuring computer software operating system and applications
- Managing administrator Exchange online, Teams
- Help end users for any issue remotely using Quick Assist and Team Viewer and Teams
- Managed their daily IT-related issues
- Install, Configuration and troubleshoot Windows-based operating system
- Respond to questions and concerns about service and escalate calls appropriately
- Managed hardware Maintenace support including Dell, HP, Lenovo
- Basic Office 365 Administration for Exchange and Teams.
IT Support Specialist
Orient IT
09.2022
- Active Directory users and Exchange Mailbox management and end users outlook support
- Support end-users with internet connectivity, VPN, and application-related issues
- Multiple site PC Imaging, inventory management and asset tracking
- Configure and troubleshoot local and network printer
- Help Desk support to end users for application related issue (Outlook, Office, Teams, Zoom)
- Experienced in online ticketing system, currently using Fresh Desk ticketing system
- Supporting network technologies LAN, Switch and Routing.
Timeline
IT Support Specialist
Orient IT
09.2022
Remote IT Support Level 1
Delta Global IT
02.2021 - 08.2022