Sagar Sharma Bajgain
Forney,TX
Summary
Proven professional in customer interactions and service solutions, adept at conflict resolution, communication, and problem-solving for customer satisfaction. Effective team player, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Reliable and proactive approach to meeting customer and organizational goals, experienced in operational management and team leadership. Strong organizational skills to enhance productivity and customer satisfaction, with a track record of implementing effective strategies for staff development and operational improvement. Hospitality professional skilled in managing front office functions, enhancing guest experiences, and streamlining administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
01.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Amazon FBA Seller
Amazon
07.2024 - 03.2025
- Utilized Amazon Seller Central tools, including Advertising Campaign Manager and Inventory Placement Service.
- Responded promptly to customer inquiries via email and phone calls.
- Troubleshot shipping and post-purchase issues to enhance customer satisfaction.
- Reviewed competitor activity to adjust marketing strategies effectively.
- Conducted market research to identify emerging products and trends in Amazon Marketplace.
- Monitored customer reviews to improve product performance and visibility.
- Created optimized product listings, enhancing titles, descriptions, bullet points, and images.
- Developed competitive pricing strategies based on market analysis.
Assistant General Manager (AGM)
La Quinta Inns & Suites
03.2022 - 08.2023
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Monitored office supplies inventory and hotel supplies.
- Controlled cash and credit card payment transactions at the front desk.
- Completed late check-ins and directed guests to rooms and facilities.
- Act as manager on site when manager is not present on site.
- Making decisions in absence of manager and make things right for the company and the guest.
- Coordinated schedules and assigned associates' shifts.
- Assisted on sales and operations.
- Trained, developed, and supervised employees.
- Managed group reservation.
- Reported to general manager.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Created schedules and monitored payroll to remain within budget.
Front Desk and Bar Supervisor
Moxy hotel
01.2021 - 02.2022
- Greeted and serve daily visitors and customers upon arrival and in hose guest at bar.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Developed and maintained a positive working environment, fostering team collaboration.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Monitored office supplies inventory and hotel supplies.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Controlled cash and credit card payment transactions at the front desk and at the bar.
- Completed late check-ins and directed guests to rooms and facilities.
- Conduct weekly inspections of the guest rooms.
- Act as manager on site when manager is not present on site.
- Making decisions in absence of manager and make things right for the company and the guest.
- Coordinated schedules and assigned associates' shifts.
- Bartending and checking in the guest.
- Supervised sales and operations.
- Checked ID cards and verified bar guests were of legal age.
- Opened and closed office and bar.
- Trained, developed, and supervised employees.
- Maintained ongoing relationships with clients.
- Reported to general manager.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Handled $ 3000 + cash on daily basis, which built trustworthiness, and loyalty with owners.
Team Leader/Assistant Manager
Extended Stay Hotels
05.2019 - 12.2020
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Assigned daily tasks to employees and house keepers.
- Received packages and mail that came to the front desk and dispersed them to the correct employees.
- Greeted more that 50, daily visitors and customers upon arrival and in hose guest.
- Monitored office supplies inventory and placed orders.
- Collected deposits, fees and payments.
- Sorted mail and other important data.
- Contact with the direct billing companies for the payment of the room.
- Maintained files and records with effective filing systems.
- Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Logged wake-up call requests and set up automatic rings in system.
- Controlled cash and credit card payment transactions at the front desk.
- Completed late check-ins and directed guests to rooms and facilities.
- Help in house laundry, folding the laundry and make dish packages for arriving guest.
- Assist General Manager in every aspect.
- Act as manager on site when manager is not present on site.
- Making decisions in absence of manager and make things right for the company and the guest.
- Solving the issues at the hotel.
Team Lead/Assistant Manager
Coral Reef Inn & Suites
09.2017 - 05.2019
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Assigned daily tasks to employees and monitored activity and task completion.
- Received packages and mail that came to the front desk and dispersed them to the correct employees.
- Greeted more that 30, daily visitors and customers upon arrival.
- Monitored office supplies inventory and placed orders.
- Collected deposits, fees and payments.
- Sorted mail and other important data.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Maintained files and records with effective filing systems.
- Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Logged wake-up call requests and set up automatic rings in system.
- Controlled cash and credit card payment transactions at the front desk.
- Completed late check-ins and directed guests to rooms and facilities.
Events Manager- (In Nepal)
Big Scene Entertainment
03.2011 - 12.2015
- Monitored office supplies inventory and placed orders.
- Collected deposits, fees and payments.
- Sorted mail and other important data.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Maintained files and records with effective filing systems.
- Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Logged wake-up call requests and set up automatic rings in system.
- Controlled cash and credit card payment transactions at the front desk.
- Completed late check-ins and directed guests to rooms and facilities.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Education
High School Diploma -
National Campus
Lalitpur, Nepal11-2009
Skills
- Office supply management
- Operational management
- Customer service coordination
- Guest relations management
- Schedule management
- Sales experience
- Effective communication
- Financial transactions
- Marketing
- Client support
- Team leadership
- Team management
- Office management expertise
- Hospitality management
- Leadership in supervision
- Experienced with Microsoft Office applications
- Workplace operations experience
- Skilled in Microsoft Outlook communication tools
- Workplace relationship management
- Team development skills
- Experienced with MS Windows operating systems
- Adaptable learner
- Effective decision-making skills
- Office supplies tracking and organization
- Payroll administration skills
Languages
English
Full Professional
Hindi
Limited Working
Nepali
Native or Bilingual
Timeline
Amazon FBA Seller
Amazon
07.2024 - 03.2025
Rideshare Driver
Lyft And Uber
01.2024 - Current
Assistant General Manager (AGM)
La Quinta Inns & Suites
03.2022 - 08.2023
Front Desk and Bar Supervisor
Moxy hotel
01.2021 - 02.2022
Team Leader/Assistant Manager
Extended Stay Hotels
05.2019 - 12.2020
Team Lead/Assistant Manager
Coral Reef Inn & Suites
09.2017 - 05.2019
Events Manager- (In Nepal)
Big Scene Entertainment
03.2011 - 12.2015
High School Diploma -
National Campus
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