Sage Boykin
COCOA BEACH,FL
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Experienced with comprehensive home renovation, from planning to execution. Utilizes keen eye for detail and craftsmanship to transform spaces efficiently. Knowledge of integrating design principles with practical solutions to create functional and aesthetically pleasing environments. Experienced in manual labor and comfortable with a a wide variety of tools to complete any task.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Rosenberry Rentals
06.2018 - Current
- Led team in executing rental agreements and ensuring compliance with company policies.
- Developed operational processes to enhance customer satisfaction and streamline rental procedures.
- Trained and mentored staff on best practices for equipment handling and customer service excellence.
- Analyzed rental inventory metrics to optimize asset utilization and reduce downtime.
- Collaborated with management to refine pricing strategies based on market research and customer feedback.
- Conducted regular performance evaluations to foster professional growth and improve team dynamics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Helper
Space Coast Remodeling
07.2017 - 05.2018
- Assisted in various remodeling projects, ensuring adherence to safety protocols and guidelines.
- Collaborated with team members to execute renovation tasks efficiently and effectively.
- Operated tools and equipment safely, maintaining high standards of quality in workmanship.
- Provided support in material handling, inventory management, and site organization for remodeling efforts.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Operated various hand and power tools to complete general tasks.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
Education
No Degree - English Literature
EFSC
Cocoa, FL05-2019
High School Diploma -
MIHS
Merritt Island, FL05-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff management
- Customer relations
- Team motivation
- Workload management
- Conflict resolution
- Operations management
- Worksite safety
- Hand and power tools
- Measuring and cutting
- General laborer
- Heavy lifting
- Power tools proficiency
- Residential construction
- Demolition work
- Tool maintenance
- Valid [state] driver's license
- Flooring installation
- Window installation
- Drywall hanging
- Woodworking techniques
- Remodeling projects
- Painting and staining
Accomplishments
Completed multiple home renovations, built home from scratch, highest grossing employee as a rental manager.
Timeline
Assistant Manager
Rosenberry Rentals
06.2018 - Current
Helper
Space Coast Remodeling
07.2017 - 05.2018
No Degree - English Literature
EFSC
High School Diploma -
MIHS