SAGE DONNELLY
Portland,ME
Summary
Community-focused barista and key holder with experience in high-volume cafés and retail environments. Trusted with opening and closing duties, inventory management, and independent shifts. Known for reliability, strong customer connection, and contributing to warm, welcoming spaces.
Overview
5
5
years of professional experience
Work History
Barista / Key Holder
Buzz Coffee
Portland, ME
06.2024 - 01.2026
- Prepared high-quality espresso and specialty beverages in a fast-paced environment
- Managed opening and closing duties during independent and team-based shifts
- Oversaw inventory, including ordering supplies and conducting regular checks
- Maintained a clean, welcoming café environment
- Handled cash and card transactions accurately using POS systems
- Led morning rushes with calm, efficient customer service
- Built strong relationships with regular customers by anticipating preferences
- Trained new hires and supported team development
- Communicated consistently with owners to support daily operations
Boutique Sales Associate / Key Holder
Copper Closet
South Portland, ME
08.2022 - 08.2023
- Maintained organized, visually appealing merchandise displays
- Managed inventory through restocking and tracking product availability
- Assisted customers with personalized styling and product selection
- Processed sales, returns, and payments accurately using POS systems
- Created window displays featuring seasonal items and promotions
- Supported fitting room flow and sales floor organization
- Suggested additional items based on customer preferences
- Trained new employees on store procedures and customer service standards
Team Member
Super Scoops
Falmouth, ME
04.2022 - 08.2022
- Provided friendly, efficient customer service in a busy environment
- Prepared and served ice cream products and toppings
- Operated ice cream machines and maintained proper temperatures
- Maintained cleanliness and organization of work areas
Crew Member
Tropical Smoothie
South Portland, ME
06.2021 - 08.2021
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of work areas and restaurant.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Worked front counter, drive-thru and other areas.
Skills
- Customer service & relationship building
- Espresso & beverage preparation
- Cash handling & POS systems
- Inventory management
- Shift leadership / key holder
- Visual merchandising
- Team collaboration
- Time management
- Adaptability
- Friendly and outgoing
Timeline
Barista / Key Holder
Buzz Coffee
06.2024 - 01.2026
Boutique Sales Associate / Key Holder
Copper Closet
08.2022 - 08.2023
Team Member
Super Scoops
04.2022 - 08.2022
Crew Member
Tropical Smoothie
06.2021 - 08.2021