Sage Downing
Austin,TX
Summary
Dynamic program manager with a proven track record at Imagine Art, adept in project management and interpersonal skills. Excelled in enhancing client satisfaction and streamlining operations, achieving significant program improvements. Skilled in team leadership, strategic planning, and policy enhancement, consistently fostering a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Group Home Program Manager
Imagine Art
04.2024 - Current
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Increased client satisfaction through effective communication of program goals and expectations.
- Recruited, interviewed and hired employees and developed comprehensive training programs for new staff members to ensure a smooth onboarding process and efficient team integration..
- Identified program obstacles and communicated possible impacts to team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
House Lead
Imagine Art
05.2022 - 04.2024
- Implemented and monitored supervised living policies and procedures.
- Facilitated open communication among residents by holding regular meetings to address concerns and gather feedback.
- Improved living environment for residents by overseeing daily operations and addressing maintenance issues promptly.
- Managed household budgets efficiently, ensuring timely payment of bills and proper allocation of resources.
- Implemented care plans and trained new staff on the care plans.
Personal Care Attendant
Consumer Directed Services
07.2021 - 05.2022
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented vitals, behaviors, and medications in client medical records.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Maintained detailed records of clients'' progress, identifying areas of improvement and adjusting care plans accordingly.
Caregiver
Senior Helpers
09.2020 - 07.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to care manager.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Support Guide
Mariposa Montessori
05.2019 - 09.2019
- Enforced rules and instructions to maintain discipline.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Personal Care Attendant
CDS In Texas
09.2018 - 03.2019
- Provided safe mobility support to help pediatric patients move around personal and public spaces.
- Documented vitals, behaviors, and medications in client medical records.
- Coordinated transportation for appointments or outings to promote social engagement and access to necessary services.
- Provided compassionate support for pediatric clients facing physical or emotional challenges, fostering a nurturing environment.
Education
Associate of Arts - Psychology
Austin Community College
Austin, TX08-2025
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Interpersonal Skills
- Team leadership and direction
- Decision-Making
- Policy and procedure improvements
Timeline
Group Home Program Manager
Imagine Art
04.2024 - Current
House Lead
Imagine Art
05.2022 - 04.2024
Personal Care Attendant
Consumer Directed Services
07.2021 - 05.2022
Caregiver
Senior Helpers
09.2020 - 07.2021
Support Guide
Mariposa Montessori
05.2019 - 09.2019
Personal Care Attendant
CDS In Texas
09.2018 - 03.2019
Associate of Arts - Psychology
Austin Community College
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