Sage Falcetti
San Dimas,CA
Summary
Easygoing and hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer or client a positive and memorable experience. Detail-oriented, and excellent communication skills.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Esthetician/Lash Artist
Self Employed
San Dimas, California
12.2024 - Current
- Greet clients with a warm smile and positive attitude.
- Developed client relationships through effective communication and follow-up care.
- Managed appointment scheduling to ensure efficient use of time and resources.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Meticulously maintained spa appearance and cleanliness.
- Responded to customer inquiries by phone, email, and in person.
- Demonstrated knowledge of different types of lashes available for application.
- Educated clients on proper aftercare techniques for lashes.
- Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
- Maintained a clean and organized treatment space following health and safety protocols.
Esthetician
Citrus College
Glendora, California
08.2023 - 01.2024
- Set up patient rooms and sterilized equipment.
- Used magnifying lamps to evaluate and examine clients' skin conditions and appearances.
- Assessed client needs, and recommended skin care and anti-aging products.
- Educated clients on proper skin care techniques according to individual needs.
- Relaxed clients with facial and body massages, aromatherapy, and soothing environments.
- Monitored product freshness, appearance, and cleanliness to improve quality control.
- Performed waxing services on clients, including eyebrows, lip, chin, legs, arms, and underarms.
Customer Service Representative
Home Depot
Glendora, California
01.2023 - 08.2023
- Greeted customers with a warm and friendly smile.
- Answered phone calls and assisted customers with product inquiries, purchases, orders, and any store-related questions.
- Assisted customers with product inquiries and store navigation.
- Processed customer transactions using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to ensure efficient store operations.
- Provided product recommendations based on customer needs and preferences.
- Handled returns and exchanges following company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction, and repeat business.
- Operated cash registers to receive payments from customers.
Education
Lash Extensions -
LashBoxLA
Torrance, CA05-2025
Esthetician -
Citrus College
Glendora, CA01-2024
High School Diploma -
Tri-Community Adult Education-Pioneer
Covina06-2023
Skills
- Client relationship management
- Skin analysis techniques
- Lash application techniques
- Infection control procedures
- Appointment scheduling
- Product knowledge
- Effective communication
- Customer service
- Team collaboration
- Consultations
- Skincare product sales
- Client consultation
- Sanitation maintenance
- Makeup application techniques
- Aromatherapy
- California licensed esthetician
- Facial massage techniques
- Superior attention to detail
- Facials and microdermabrasion
- Relaxation techniques
- Relationship building and management
- Body hair removal
- Anti-aging treatments
- Sanitation and sterilization
- Scheduling
- Verbal and written communication
- Answering phones and directing calls
Certification
Dermalogica Certified
Timeline
Esthetician/Lash Artist
Self Employed
12.2024 - Current
Esthetician
Citrus College
08.2023 - 01.2024
Customer Service Representative
Home Depot
01.2023 - 08.2023
Lash Extensions -
LashBoxLA
Esthetician -
Citrus College
High School Diploma -
Tri-Community Adult Education-Pioneer