Sage Glaude
Las Vegas,NV
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Ready to be challenged in a role as a ramp agent where exceptional communication skills can be utilized.
Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.
Effectively facilitates safety protocols and physical handling techniques to maintain safe working conditions. Possesses excellent time management, safety oversight and skills to maintain freight quality and integrity.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
4
4
years of professional experience
Work History
Associate Clinical Admin Coordinator
Optum Services Inc.
Minneapolis, MN
05.2022 - Current
- Optimized customer health services, handling clinical admission, personnel assignments, departmental transfers and discharges.
- Processed patient data documents, reports and case management files to assist clinical staff operations.
- Collaborated with clinical team members regarding administration and filing for patient referrals and service authorization.
- Provided patient outreach and education services related to health system resource availability.
- Streamlined clinical operations by supervising patient authorization, referral and census.
- Managed administration of patient benefits and services according to state and federal guidelines.
Budtender
Zen Leaf
Las Vegas, NV
08.2023 - 12.2023
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Stocked shelves with new product arrivals.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
Senior CSR
Chewy
Frisco, TX
04.2021 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Audited customer account information to identify issues and develop solutions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Managed processing, scheduling and execution of customer purchase orders.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Educated customers about products, pricing and policies to address and resolve issues.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Customer Service Agent
Genpact LLC
Richardson, TX
09.2020 - 03.2021
- Trained and guided employees on how to correctly process payments, print photos and merchandise products.
- Completed daily checklists to maximize the efficiency of photo department operations.
- Ordered all photo laboratory supplies, including toner, ink and paper, so that inventories were always maintained.
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
- Supported special projects upon request from the department manager.
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Responded to customer requests for unavailable products and suggested other suitable options.
- Returned all routine and general customer calls in good time.
Senior Agent
iQor Inc.
Plano, TX
03.2020 - 05.2020
- Explained financial requirements and analytical data to potential buyers and sellers.
- Provided client guidance regarding market conditions, mortgage options and legal requirements.
- Drafted contracts, purchase agreements, closing statements and leases.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Promoted active listings through social media marketing, open houses and newsletters.
- Counseled customers on market current status for residential and land markets.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Developed and presented purchase offers to sellers for consideration.
Education
Bachelor's of Science In Communication -
University of Phoenix
Tempe, AZ06.2025
High School Diploma -
Penn Foster Career School
Scranton, PA06-2013
Skills
- Customer rapport building
- Compliance observance
- REACT software
- Sales strategies
- Product and service familiarity
- Networking and business development
- Team management
- Administrative support
- Planning and coordination
- Customer service
- Process improvement
- Business operations
- Organization
- Team building
- Communications
- MS Office
- Supervision
- Relationship development
- Customer Service
- Troubleshooting
- File Management
- Problem Resolution
- Inbound Customer Service
- Billing Inquiries
- Credit card payment processing
Timeline
Budtender
Zen Leaf
08.2023 - 12.2023
Associate Clinical Admin Coordinator
Optum Services Inc.
05.2022 - Current
Senior CSR
Chewy
04.2021 - 04.2023
Customer Service Agent
Genpact LLC
09.2020 - 03.2021
Senior Agent
iQor Inc.
03.2020 - 05.2020
Bachelor's of Science In Communication -
University of Phoenix
High School Diploma -
Penn Foster Career School
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