Sage Hawk
Rapid City,SD
Summary
Knowledgeable and dedicated patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Monument Health
Rapid City, SD
02.2022 - 06.2024
- Maintained accurate records of patient registration information in electronic health record system.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Served as a liaison between patients and third party payers ensuring that all necessary documents are submitted in a timely manner.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
Recruiter
Ethos Consulting Group
Denver, CO
09.2020 - 01.2022
- Developed lists of qualified candidates using Indeed, Ziprecruiter, and Monster
- Tracked candidates through the funnel and got feedback on disqualifications
- Scheduled and conducted interviews each week
- Pre-screened resumes prior to sending to hiring managers for consideration
- Maintain positive contact with prospective candidates and employees, Built relationships with both candidates and Employees
- Hosting zoom meetings and interviews/breakout rooms
- Managed interviewing schedules for employees.
Sale Executive
International Management Partners
Omaha, NE
01.2020 - 09.2020
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Had weekly meetings with leaders to identify techniques to overcome sales obstacles
- Presented products to clients using dynamic presentations and practical use-case scenarios
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Front Desk Clerk/ Customer Service Representative
Premier Gymnastics
Omaha, NE
06.2018 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Promoted events and assisted with planning
- Designed the merchandise and created the online store for the Pro Shop
- Updated customer accounts and booked reservations for classes and birthday parties
- Helped train new Employees.
Cashier
Scott Cafe
Omaha, NE
05.2016 - 01.2018
- Helped customers complete purchases for meal plans and passes
- Helped cater special events
- Used cash registers and POS systems to request and record customer orders and compute bills
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
- Counted cash in register drawer at beginning and end of shift
- Mentored new team members on POS system operation.
Education
High School Diploma -
Burke High School
05.2016
Skills
- Recruitment strategies
- Project Staffing
- Interviewing Techniques
- Eligibility Determination
- Solution Implementation
- Information Collection
- Excel spreadsheets
- Candidate tracking and vetting
- Candidate and client relations
- Patient Scheduling
- Insurance information collection
- Administrative skills
- New hire training
- POS Systems
- Customer assistance
- Retail Merchandising
- Sales expertise
- Payment processing
- HIPAA Compliance
- Patient Registration
Timeline
Patient Access Specialist
Monument Health
02.2022 - 06.2024
Recruiter
Ethos Consulting Group
09.2020 - 01.2022
Sale Executive
International Management Partners
01.2020 - 09.2020
Front Desk Clerk/ Customer Service Representative
Premier Gymnastics
06.2018 - 01.2020
Cashier
Scott Cafe
05.2016 - 01.2018
High School Diploma -
Burke High School
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