Sage Herron

• Worked with customs brokers to expedite shipments through inspections and clearance.

• Oversaw product shipments from origin to destination via sea and land transport.

• Coordinated with shipping and transport companies for clients.

• Verified supplier and carrier invoices for accuracy before payments.

• Minimized shipment delays by resolving customs clearance issues.

• Monitored shipments through customs and secured clearances.

• Ensured on-time delivery of goods by tracking shipments and addressing issues.

• Managed daily operations to ensure smooth workflows and timely task completion.

• Resolved issues using active listening, escalating major problems as needed.

• Built strong customer relationships to tailor services to their needs.

• Streamlined systems for payment collections, AP/AR, deposits, and recordkeeping.

• Maintained a respectful, friendly, and helpful attitude.

• Worked flexible hours, including nights, weekends, and holidays.

• Quickly learned and adapted to new technology and software.

• Delivered prompt and professional customer service for order and shipment inquiries.

• Worked with sales teams to ensure timely product deliveries and improve customer satisfaction.

• Organized import documentation for easy access to critical information.

• Improved import processes with efficient tracking and documentation systems

• Successfully learned and implemented a company-wide software change, ensuring a smooth transition and minimal disruption to operations.