Costumer Service
Sage James
American Canyon,CA
Summary
I am reliable and hardworking. I'm successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
1
1
year of professional experience
Work History
Budtender
The Sweet Spot
07.2023 - 12.2023
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Restocked supplies and arranged displays.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Checked guests' photo identification for validity and age requirements.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Yoga Receptionist
Windsor Fitness Club
Santa Rosa, CA
01.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned and sanitized both hot yoga studios.
- Key holder.
- Resolved customer problems and complaints.
- Set up costumer memberships.
- Maintained confidentiality of information regarding clients and company.
- Took hot yoga classes on my free time since I got a free membership while working there.
Education
High School Diploma -
Maria Carrillo High School
Santa Rosa, CA06.2019
Skills
- Key Holder
- Counting Money
- Loss Prevention
- Maintaining Security
- Product Merchandising
- Supporting Medical Patients
- Restocking Inventory
- Problem-solving abilities
- Cash handling experience
- Maintaining confidentiality
- Promotions and discounts
- Professional demeanor
- Cleanliness and hygiene
- Interpersonal communication
- Time management
- Multitasking capabilities
- Adaptability and flexibility
- Team collaboration
- Sales proficiency
- Conflict resolution
- Attention to detail
- Customer education
- Patience and empathy
- Inventory management
- Customer service excellence
- Product knowledge expertise
- Organizational skills
- Upselling techniques
- Honest and Dependable
- Meeting Sales Goals
- Building Customer Loyalty
- Store Opening and Closing
- Reliable and Responsible
- Safety and Cleanliness Standards
Certification
Guard Card
Timeline
Budtender
The Sweet Spot
07.2023 - 12.2023
Yoga Receptionist
Windsor Fitness Club
01.2023 - 09.2023
High School Diploma -
Maria Carrillo High School
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