Sage Jenkins
Menlo Park,CA
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
SHIFT LEAD/SHIFT MANAGER
BLACK RIFLE COFFEE COMPANY
06.2024 - Current
- Organized a detailed plan for team members to follow for an efficient workflow, and to help drive sales/customer satisfaction
- Led charge in donation initiatives, store went from $69 to over 3k in one month
- Led charge in sales goals by coaching teams about ticket average and sales mindsets
- Challenged and encouraged the team while keeping the team motivated
- Helped mentor team members and future leaders for leadership positions
- Presented new, successful ideas to help drive sales and customer satisfaction
- Planned, organized, and ran store events
- Achieved and set goals to meet company KPI’s
- Calculated and set monthly Annual Operating Plans (AOP)
- Maintained Inventory
- Counted and maintained money
- Kept track of and ordered store supplies
Team Member Trainer
Black Rifle Coffee Company
Plano, TX
03.2023 - 07.2025
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Assisted senior management in developing learning and development strategies tailored to specific organizational needs.
- Produced detailed training reports to assess employee performance comprehensively.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Supported and coached employees as part of successful training initiatives.
- Promoted a positive learning environment through effective communication and motivational techniques.
BARISTA/RETAIL WORKER AND TRAINER
BLACK RIFLE COFFEE COMPANY
12.2021 - 06.2024
- Outgoing and friendly demeanor helped create a positive environment for teammates and patrons
- Maintained enthusiasm about the company, which helped boost customer satisfaction and knowledge about the mission
- Maintained extensive knowledge of the menu, coffee, and upcoming changes/promotions
- Trained upcoming employees for new store locations, small group leadership
- Learned to mentor and work with many different personalities and learning speeds
- Gained the opportunity to work at AT&T Stadium as a Sales Representative to lead kiosks and drive sales
- Maintained an organized and aesthetically pleasing retail environment
- Created a welcoming environment that customers were eager to come back to
- Worked on POS systems
Education
Associates of Business Administration - Project Management
Purdue Global
04.2025
Honors Diploma - undefined
Garland High School
05.2024
Skills
- Adaptable learner
- Dedicated professional
- Sales Oriented
- Dynamic team player
- Flexibility
- Customer service focus
- Guest service
- Team motivation
- Sales proficiency
- Coaching and mentoring
- Relationship management
- Employee training
- Cash handling
- POS system operation
- Sales and upselling
- Inventory counts
- Professional appearance
Accomplishments
- Collaborated with a team of 13 in the development of successful Coffee Flight events and more...
Timeline
SHIFT LEAD/SHIFT MANAGER
BLACK RIFLE COFFEE COMPANY
06.2024 - Current
Team Member Trainer
Black Rifle Coffee Company
03.2023 - 07.2025
BARISTA/RETAIL WORKER AND TRAINER
BLACK RIFLE COFFEE COMPANY
12.2021 - 06.2024
Honors Diploma - undefined
Garland High School
Associates of Business Administration - Project Management
Purdue Global