Sage Killinger Connors
Yelm,WA
Summary
Dynamic Medical Assistant with extensive experience at Providence Hawks Prairie Family Medicine, excelling in patient care and medical records management. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance. Skilled in EHR systems and vital sign monitoring, contributing to streamlined operations and improved patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Providence Hawks Prairie Family Medicine
08.2025 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Educated patients on treatment plans and follow-up care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
Patient Service Representative
Urgent Care Specialist
10.2021 - 07.2025
- Provided exceptional customer service to patients, addressing inquiries and resolving issues efficiently.
- Managed patient appointments using electronic health record systems, ensuring accurate scheduling and follow-up.
- Collaborated with medical staff to facilitate smooth patient flow and optimize operational efficiency.
- Educated patients on services offered, insurance processes, and payment options to enhance understanding.
- Conducted registration processes accurately, verifying patient information for completeness and compliance.
- Assisted in maintaining cleanliness and organization of waiting areas to improve overall patient experience.
- Trained new staff on protocols and systems to ensure consistency in service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Medical Assistant
Urgent Care Specialists
10.2021 - 07.2025
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake processes, ensuring accurate data collection.
- Administered medications and vaccinations per physician orders.
- Conducted routine laboratory tests and processed specimens efficiently.
- Maintained organized medical records in compliance with regulations.
- Educated patients on treatment plans and follow-up care instructions.
- Implemented infection control measures to maintain clinic safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Education
High School Diploma -
Minnechaug Regional High School
Wilbraham, MASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
Certification
- CCMA
- BLS
Timeline
Medical Assistant
Providence Hawks Prairie Family Medicine
08.2025 - Current
Patient Service Representative
Urgent Care Specialist
10.2021 - 07.2025
Medical Assistant
Urgent Care Specialists
10.2021 - 07.2025
High School Diploma -
Minnechaug Regional High School